KX-TD824 no dial 9 line access 1

[cmike]

I installed a new 3x8 expansion card in this system this AM and now my single line devices won't access the line group by dialing 9. The proprietary phones can dial nine and get out OK. Also with single line equipment I can access the lines using 81, 82, or 83. (it's a 3 line system) When I dial nine it stops dial tone but no line access. Program 419 for line access shows all enabled. I think the dtmf receivers are ok because dialing numbers stops dial tone. Any help would be appreciated.
Thanks

 

[cwc3]

are you in the usa ? if not do you have ars enabled

 

[cmike]

Yes I am in the USA. Before I installed this card the dial nine was working. It only stopped after I installed this card.

 

[cmike]

I removed the card and now dial nine works again on the system. I am going to order a new card.

 

[cwc3]

sounds now like one of your co lines are bad or you have a bad co port on the card!!

 

[LkEErie]

Since the Panasonic selects from high to low, I'll be the one to ask the obvious question. Did you add 3 more lines to your system?

LkEErie

 

[LkEErie]

The other half of this problem is that a PT only accesses the lines assigned to it. ie if you have 3 lines, dialing 9 will access those 3 in reverse order. A single line set isn't so lucky. If you have not specifically restricted them in programming, it will try to get line 6.

Bad card? I think not.

LE

 

[Phoneguy65]

The system is doing exactly as it normally would.

When you added the 3x8 card, you added 3 new trunk ports as well as 8 station ports.

Unless they have a generic 'L-CO' key, when you dial 9 on a proprietary key set, only trunks in the Local Access (9) group that ALSO appear on the phone will be selected.

SLP devices get trunks from the highest numbered trunk port in the 9 group, and unless you go into system programming and define the 3 new trunk ports as either 'no-connect' or put them in a TRG unique to them and make sure that TRG is not part of the dial 9 group, they'll continue to select these vacant CO ports when they dial 9.

The simplest thing to do would be to program those last three trunk ports as 'No-Connect' if you're not going to use them for now.

Cheers,


Pat MacKinnon
Omni Telecommunications Inc.,
London, Ontario, Canada