I found some good leads reading through the pages already, so I apologize then that this may inevitably turn into a dnd button flashing post.
I am trying to get the extensions to ring to a personal voicemail box when not answered after going through the AA.
so the call would go like this: Call received by AA OGM starts telling the caller the options and a company directory (8 extensions) --> user selects an extension number --> phone rings the extension at the desk x number of times --> user's voicemail ogm picks up and plays.
We got this to work by setting everything to dnd/forward.. but the light just flashes, is there a way around this? does the faq for the flashing dnd light apply here or is there a programming option i can use to get around this? Or a programming option to behave this way (co->ring->voicemail) every time?
Sorry if i'm beating a dead horse here.
Thanks in advance.
I am trying to get the extensions to ring to a personal voicemail box when not answered after going through the AA.
so the call would go like this: Call received by AA OGM starts telling the caller the options and a company directory (8 extensions) --> user selects an extension number --> phone rings the extension at the desk x number of times --> user's voicemail ogm picks up and plays.
We got this to work by setting everything to dnd/forward.. but the light just flashes, is there a way around this? does the faq for the flashing dnd light apply here or is there a programming option i can use to get around this? Or a programming option to behave this way (co->ring->voicemail) every time?
Sorry if i'm beating a dead horse here.
Thanks in advance.