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KX-TA824 no apt with KX-TV50

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mtruffa1

IS-IT--Management
Apr 23, 2014
2
US
I have a KX-TA824 connected to a KX_TV50 vps that has 4 ports in it. I have port 1234 connected to jacks 7,8,15,16 respectfully on the PBX. I have the PBX set for APT and the VPS set for 824 and APT. when I try quick setup it says it cannot retrieve extension and name details. also when i try to connect to VM it says the port is "busy". If I set it up for inband everything seems to work fine but I really want the features of apt. Any idea whey this is not working?
 
On the KX-TA824 or KX-TA624 KSUs, the TVA50 can only be used as a 2-port voicemail (at least with APITS, I've never attempted to set up a TVA using inband). Suspect this is your problem....
Default & start over with only the first 2 ports of TVA connected and it should work...
 
I disconnected the two other lines did a full reset to default on the 824 and no such luck. Still busy
 
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