kx-ta624

[lagcat]

Hi People

i was asked to look at one of these systems today to try and diagnose a problem with it

the problem is:
there are only 5 extentions on this system and all of them are dead
the main phone they use as a switch board is also dead so i cannot access the unit via the programming button

i have checked the power and performed resets by:

unplugging power for 10mins and powering back on

setting switch to NORMAL and pressing reset

setting switch to CLEAR and pressing reset, then moving to NORMAL within the flashing power light time (suggested this on the manual but was not to sure)

all of these are not making any difference. there have been no cabling changes, i can trace each line back to the unit fine

i tried switching some junctions and coms around to see if a difference was make but nothing

there is a main incoming number which is working fine as i can plug a analogue phone in and get a dialing tone

any suggestions?? they are ringing their helpline today to see if they will help but they dont seem interested......if i done a factory reset (if this even fixes the problem) is the system easy enough to reconfigure? as its only 5 extensions?

Cheers and thankyou for any advice

CCENT, CCNA
MCP, MCSA
Comptia: Network Essentials, Security +, A+

 

[obtsystems]

if you unplugged all cables from the system and plug one phone into it directly system does it work.

 

[lagcat]

no....so i would class this as a hardware problem yes?

hopefully they have someone coming to take a look in the next few days as it looks like a hardware fault

i have never set one of these up before so i did not know is the unit takes 1min to start on 20mins to start up and get running but everything is not active at the moment

Cheers

CCENT, CCNA
MCP, MCSA
Comptia: Network Essentials, Security +, A+

 

[cwc3]

next few days wow! If it were me I'dd be looking at a brand spanking new KX-TDE 100