KX-NCP500 and sip issues

[BartAa]

i added a sip trunk to a KX-NCP500 and incoming calls are not working, outbound is fine.

I had a look at the DDI/DID table and check the number, tried without a 0, added the country extension etc.

Any ideas? thanks a lot!

 

[WhiteGooner]

Make sure in 10.2 is set to ddi also number should look like 441611234567 in 10.3

 

[BartAa]

checked, but without result unfortunately

 

[BartAa]

The solution was the following:

Changed the username of the pilotuser to the phonenumber whithout the 0 (eg 0547278844 became 547278844) in Broadsoft and set the identification in the caller tab to username.

after that I made shure that the DID was matching that number.

thanks for your help.