Knowledgebase not working properly ? 1

[Lodde]

Hi Guys

Are you also noticing problems with the Knowledgebase at the moment ?

regards Lodde

 

[tlpeter]

At this moment it works for me.
It seems to be a bit slow.


BAZINGA!

I'm not insane, my mother had me tested!

 

[amriddle01]

Download the docs CD, almost as good just no news or CQ's

http://www.ipoffice.tel

 

[Lodde]

Thnx for your replies.
Strange ??

Even if you have it set to IP Office 7.0 - English - Top ??

Because some pages are working and some are not working.
Have tried from different PC´s and different "Internet lines".


/ Lodde

 

[hairlessupportmonkey]

I find this:

Avaya support page:
Works in FF, Chrome, and NOT IE9

KB
Works in Chrome and IE9, but not FF.

some excellent compliance testing there by avaya. but we all know they favour IE

ACSS - SME
General Geek

 

[Lodde]

I have the problem using IE ver 8 and Mozilla Firefox ver 6.0.2

/ Lodde

 

[tlpeter]

I have seen some pages not loading (with Opera and IE9)


BAZINGA!

I'm not insane, my mother had me tested!

 

[amriddle01]

Where is Mr KB when we need him?

http://www.ipoffice.tel

 

[Lodde]

Yes, I was actually hoping for some assistance from Mr KB

I have also reported the failure on the KB site.

Thnx All !

 

[Lodde]

For me the problems started yesterday and I am using the KB everyday.

 

[kholladay]

There is an issue with it currently yes. I understand that they have it partly offline as they update docs.

Kyle Holladay / IPOfficeHelp.com
ACSS & APSS SME Communications
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA

"I have one speed, I have one gear...GO!!!" - Charlie Sheen

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[IPOfficeKB]

My apology for the delay - back from several weeks of cycling up large hills.

Avaya IT assummed from the reported 404 errors that it was a missing content error on my part and awaited my return. I have identified that the fault is with any pages that use PHP to write the page content and so have thrown the ball back at them to investigate.

Now that we know the cause, hopefully resolution will quickly follow.

 

[Lodde]

Thanks !

 

[amriddle01]

Thanks KB, I would have thought Avaya had more than one guy to do such things, they must have cut back further than I thought

http://www.ipoffice.tel

 

[kholladay]

Hey KB I have a question for you. any change you can email me at kyle at ipofficehelp dot com ?

Kyle Holladay / IPOfficeHelp.com
ACSS & APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[IPOfficeKB]

Dear All,

The issue was fixed yesterday though we are now investigating the possible causes.

Rest assured we have plenty of people at Avaya, I know, they were all copied on the emails.