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Kick in the right direction

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asguyas

IS-IT--Management
Nov 25, 2011
42
US
Hi guys and gals

I have a definity 3.1.4 and new to Avaya but have been self teaching myself the system over the last 6 months so not a complete noob.

my question is I have a DID number that I want to build what I would call a CCR tree. option 1 goes there, 2 goes there.

Should I build an auto attendent off of that DID or point the DID to a VDN and then a vector. Being a formal Nortel tech I would have used the auto attendent but in the Avaya system I am leaning towards VDN.

Can some one give me the pros and cons of those two options or just flat out say one of them is the best way?
 
you need to point the ddi to a vdn and then within the vdn select which vector to use , this is the only way to get this ddi can not route direct to vectors.

APSS (SME)
ACSS (SME)
 
VDN and vector is what you want to use, here's an example of a vector I recently setup.

Code:
01 wait-time    2   secs hearing ringback
02 goto step    19            if holiday          in     table 1
03 goto step    19            if holiday          in     table 2
04 goto step    19            if time-of-day      is all 17:00 to all 08:00
05 goto step    19            if time-of-day      is fri 16:30 to sat 08:00
06 goto step    19            if time-of-day      is sat 11:00 to mon 08:00
07 wait-time    2   secs hearing ringback
08 collect      1    digits after announcement 1111     for none
09 route-to     number 1217             with cov y if digit           =  1
10 route-to     number 1219             with cov y if digit           =  2
11 route-to     number 1202             with cov y if digit           =  3
12 route-to     number 1203             with cov y if digit           =  4
13 route-to     number 1220             with cov y if digit           =  5
14 wait-time    5   secs hearing silence
15 route-to     number 1219             with cov y if unconditionally
16 stop
17
18
19 route-to     number 98888188181      with cov n if unconditionally
 
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