Hi guys and gals
I have a definity 3.1.4 and new to Avaya but have been self teaching myself the system over the last 6 months so not a complete noob.
my question is I have a DID number that I want to build what I would call a CCR tree. option 1 goes there, 2 goes there.
Should I build an auto attendent off of that DID or point the DID to a VDN and then a vector. Being a formal Nortel tech I would have used the auto attendent but in the Avaya system I am leaning towards VDN.
Can some one give me the pros and cons of those two options or just flat out say one of them is the best way?
I have a definity 3.1.4 and new to Avaya but have been self teaching myself the system over the last 6 months so not a complete noob.
my question is I have a DID number that I want to build what I would call a CCR tree. option 1 goes there, 2 goes there.
Should I build an auto attendent off of that DID or point the DID to a VDN and then a vector. Being a formal Nortel tech I would have used the auto attendent but in the Avaya system I am leaning towards VDN.
Can some one give me the pros and cons of those two options or just flat out say one of them is the best way?