I'll say up front I hate key systems and I have been fighting against this but I have an office and I'm told we must have the IP Office going in programmed to operate as a key system. It's been a while since I've done this but what are the limits in key system operation as far as trunks go. I seem to recall a 4 analogue trunk limit? Is that still the case?
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Key system limits 2
- Thread starter alexdykes
- Start date
The only limits I've ever seen are:
A maximum of 10 bridged appearances to the same call appearance.
• A maximum of 10 line appearances to the same line.
• A maximum of 10 call coverages of the same covered user.
Those have been there since appearance buttons were added to IP Office and have never changed. I think they are "that's all we ever test, you can go beyond that if you like but if you find problems don't call us" kind of limits
Not sure if they apply in Basic Edition mode which is what you should be giving the customer if they are so insistent on having a seriously poor performance and customer experience from what can be a very good telephone system.
Stuck in a never ending cycle of file copying.
A maximum of 10 bridged appearances to the same call appearance.
• A maximum of 10 line appearances to the same line.
• A maximum of 10 call coverages of the same covered user.
Those have been there since appearance buttons were added to IP Office and have never changed. I think they are "that's all we ever test, you can go beyond that if you like but if you find problems don't call us" kind of limits
Not sure if they apply in Basic Edition mode which is what you should be giving the customer if they are so insistent on having a seriously poor performance and customer experience from what can be a very good telephone system.
Stuck in a never ending cycle of file copying.
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intrigrant
Systems Engineer
If they want a key system then give them a key system, who are we to decide for them?
"Wie betaalt bepaalt" is a saying here, try Google translate on that..
"Wie betaalt bepaalt" is a saying here, try Google translate on that..
Toshiba CTX, E-MetroTel UCx (emulates a Nortel Norstar), NEC, and Vertical Edge all have a pretty good key system arrangement as well. I do admit, the Panasonic key system phones have come a long way! They are quite nicely designed.
Joseph Sus Jr. Nortel Enthusiast
Joseph Sus Jr. Nortel Enthusiast
It's really sad though, when the king of telephony who actually created the Merlin key system, cannot offer what you need anymore. They just sold themselves out of an entire market that any small businesses still rely on.
Joseph Sus Jr. Nortel Enthusiast
Joseph Sus Jr. Nortel Enthusiast
montyzummer
IS-IT--Management
Rely on or refuse to change and accept progress..... you know what forget it i cant be ars** with the can of worms with this debate , if the customer wants to run the business in a less efficient way than is now possible so be it.
APSS (SME)
ACSS (SME)
ACIS (UC)
APSS (SME)
ACSS (SME)
ACIS (UC)
Small businesses seem to be forgotten by Avaya, it's all about large offices. Most smaller businesses that had Partner are now ripping out and replacing with Cisco SPA SIP sets and Hosted Internet....some savy Cisco hosted sales person must be selling these like hotcakes in Chicago because the Partner systems keep disappearing all over Chicago and they aren't being replaced with IP Office.....except maybe at some of the bigger local chain restaurants such as Lou Malnatti's.
Joseph Sus Jr. Nortel Enthusiast
Joseph Sus Jr. Nortel Enthusiast
NOTE: I'd personally rather have the Avaya IP Office with new Avaya phones in a business than those SPA phones....they are yucky. Just saying what I see in Chicagoland.
Joseph Sus Jr. Nortel Enthusiast
Joseph Sus Jr. Nortel Enthusiast
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intrigrant
Systems Engineer
Another approach : small businesses tend to forget to innovate
crumthwacket
Vendor
Meeting the customer's needs is more important than satisfying our own egos. In many cases, simple is best, and basic mode is adequate for smaller offices. Avaya has lost a lot of small businesses in the US who loved their Partner ACS systems but are finally in need of new hardware. Mobile twinning, remote IP stations, and multi-ste networking add nothing to their day-to-day operation.
I prefer to keep my own business simple and would like to stay with one manufacturer instead of more than one. Avaya should be able to meet this need.
I prefer to keep my own business simple and would like to stay with one manufacturer instead of more than one. Avaya should be able to meet this need.
94 Astro, what do you think of their pizza at Lou Malnatti's?
Hey you couldn't have said it better Crum.
Based on the information I read on Avaya's website and what I read on here about the IP Office, it seems Avaya sells the IP Office systems geared for an office environment only. Mobile twinning, remote IP Stations and many other of their office geared functions are useless in an environment like a restaurant, neighborhood bar, electronics store, drug store, auto shop, mall retailer such as Gap, grocery store phone system, department store phone system, etc. A phone system SHOULD NOT ONLY BE GEARED TOWARDS OFFICE FUNCTIONS, it should be geared for ANY business that uses a phone system.
This is why you see many smaller businesses currently with Partner, pitching their Avaya equipment and going with 8x8 hosted, Digium Asterisk, Cisco SPA, and other systems geared towards small businesses.
Joseph Sus Jr. Nortel Enthusiast
Hey you couldn't have said it better Crum.
Based on the information I read on Avaya's website and what I read on here about the IP Office, it seems Avaya sells the IP Office systems geared for an office environment only. Mobile twinning, remote IP Stations and many other of their office geared functions are useless in an environment like a restaurant, neighborhood bar, electronics store, drug store, auto shop, mall retailer such as Gap, grocery store phone system, department store phone system, etc. A phone system SHOULD NOT ONLY BE GEARED TOWARDS OFFICE FUNCTIONS, it should be geared for ANY business that uses a phone system.
This is why you see many smaller businesses currently with Partner, pitching their Avaya equipment and going with 8x8 hosted, Digium Asterisk, Cisco SPA, and other systems geared towards small businesses.
Joseph Sus Jr. Nortel Enthusiast
intrigrant
Systems Engineer
Maybe in the US, here in europe Avaya is doing well without the BASIC mode.
We sold one and the customer bought a essential license after three days, what a disaster BASIC mode is.
Then, for the real small or key-system die-hards we sell Panasonic.
We sold one and the customer bought a essential license after three days, what a disaster BASIC mode is.
Then, for the real small or key-system die-hards we sell Panasonic.
In the USA, I might also say users looking for basic key systems are also going with Mitel's Encore system, E-MetroTel's UCx20 system, Vertical Edge (glorified Comdial phones) and Vodavi Vertical. Again, I guess a retailer like the Gap or a small grocery store should read the "office" in IP Office and realize the IP Office is more geared for an office environment and not a small restaurant, small grocery or retail store, who want the simplicity of a squared key system.
Joseph Sus Jr. Nortel Enthusiast
Joseph Sus Jr. Nortel Enthusiast
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