Key one not updating when hot desk user logs in.

[StardataMitel]

Hi Everyone.
MCD 6.0 SP1

We have just deployed about 60 device only phones of 5320 and 5340 handset types.
When a hot desk user logs onto a 5320 handset the html is not updating and the directory number on the first key is displaying the device-only directory number and not the newly logged in hotdesk directory number.

Has anybody seen this before?
Is there a resolution????

Cheers

 

[Waldosworld]

errors in maintenance or software logs?

 

[StardataMitel]

Nothing in the logs.
Only that the hot desk user has logged in.
The extension works fine, just the display that doesn't update.

 

[LoopyLou]

Never seen it. Reboot?

The beatings will continue until morale improves.

 

[jrgood0852]

I have definitely seen this before. Log out, wipe out the MAC in device, pin the phone manually via *** and the DN. Then try logging in again.

 

[StardataMitel]

Thanks Guys,

Yeah a reboot of the phone seems to resolve it.

-We *** the Device-only on to the phone.

-Login HD user

-Display doesn't update

-Uu-plug and re-plug phone

-Re-login HD user

-Display updates....

Strange it doesn't update the first time though.

Cheers