KDS Stops Updating after Upgrade to Simphony v1.6

[Microssux]

We upgraded to Simphony v1.6 about 6 months ago and ever since we are having issues with our KDS's suddenly not updating/displaying orders. The connection icon in the lower right corner still looks green and our pings to the KDS show no packetloss or delay. The server however shows the KDS as down even though you can ping the IP from the server.

We call the company that handles our Micros and they keep saying it's a network issue, although there is absolutely no errors on any ports they are connected to and we never lose connectivity to them. We know there are no networking issues, but our reseller is not making any progress on the problem, they simply have us reboot the KDS about 5 times until it starts working again.

Has anyone had this issue and found a resolution to it? Any help is very appreciated, our chefs are getting quite angry about the constant problems.

 

[hosehead78]

I've seen an issue with IP printers holding on to a queued job, where I have to kill that workstation's process, so it gets a new PID on the server. This is for 9700 v3.6. I am not sure for Simphony. However, I am not sure if this is a similar instance or not. Have you checked to see if it is on certain items only or a combination of said items? Maybe something isn't configured correctly, but Micros still allows it to go through.

 

[Microssux]

I'm actually working on that now. I'm trying to find the specific tickets that were sent when they stop working each time to see if they are configured incorrectly in the system. I at least have this in place moving forward, the kitchens will keep the 1st ticket that prints when the KDS fails to display it.

 

[hosehead78]

Great Job. I know how hard it can be to get the end users to help with troubleshooting.