just go new tapes, and reinstalled v 8.5 and now nothing works

[AceHigh1234]

uninstalled Backup Exec, deleted all the old tapes from the backup media pool, and got all new tapes. I also updates the tape drive's firmware while I was at it. Now when I place a tape in the drive, it is not detected by backup exec. for that matter, it is not detected in windows removable storage either. I got 1 of the new tapes to been aknoweleged by windows removable storage 1 time, but now even that volume isn't even seen at all by windows or veritias. When I say isn't seen, I mean that no matter how many times I refresh the display, veritas and removable storage both say that the tape drive is empty, and I am about to flip out here!

Please Help!

 

[Loradan]

Sounds like you might have a driver problem. Roll back your drivers and see if that works. If Windows Removable Storage can't see the drive and media then there's no way Veritas can.

 

[AceHigh1234]

Just got in to day, and the tape drive is no even listed under device manager. Nor is it found when I do an add new hardware!!

WTF?!??!

 

[steveot]

Sounds like hardware problems

 

[AceHigh1234]

Just uninstalled the drive, rebooted, reinstalled (add hardware found it), and rebooted again. Still no drive!

 

[steveot]

Still no drive where in windows or backup exec?

 

[AceHigh1234]

no drive listed anywhere except as offline in windows removable storage manager...

The drive is under warranty, so we're getting a new one.