Juno email issue

[jlevan]

I have Juno megamail on my laptop. Yesterday ALL my emails disappeared from my folders and showed up in a 'restored' file. It appears to do it at shutdown/restart. Should I reinstall Juno? If so, will I lose all my stored messages?

Just before this happened I ran A-squared to get rid of spyware etc. I had a trojan that it removed as well. Did that cause this issue?? Thanks

 

[mattjurado]

Jlevan, try calling Juno support.

Matt J.

Please always take the time to backup any and all data before performing any actions suggested for ANY problem, regardless of how minor a change it might seem. Also test the backup to make sure it is intact.

 

[tauris]

Use the JUNO backup wizard.

GO to C:\program Files\Juno \bin

Look for a program called JunoSave

Follow the prompts

 

[macphoneguy]

I would recommend doing the steps previously mentioned, and also look in windows Explorer and drill down to the juno folder and there is a sub folder named "user0000" or something to that effect, in that folder there is a large file that is your "e-mail" if it is big you may want to "get rid" of some of the older files and or delete some of the attachments

 

[tauris]

I don't recommend doing that for JUNO MegaMail.
JUNO compresses the e-mail file.
It is very simple and or easy to delete files right from the JUNO program.