Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Job result - (E) Crashed

Status
Not open for further replies.
schase

schase

Technical User
Sep 7, 2001
1,756
US
2 part question, on ARCserve 2000 Workgroup Edition

First, the crashed message I started to get after I installed SP3, my build does say 1086. Although no errors show in the activity log - or the event log.

Any ideas?

and the second part, This Software came with my Dell server - I once needed to restore some domains and found I could not restore from the tape (I did a complete reinstall of my server) - browsing through this forum I found I needed to have save database structure or something checked.

Is this software really worth it? will it work ? or should I dump it and go with microsoft's backup that comes with windows server 2000?

thank you "Damn the torpedoes, full speed ahead!"

-Adm. James Farragut

Stuart
 
Sort by date Sort by votes
Try checking disk space on the drive that houses your database. Re-apply service pack.

ARCServe is like:

"You get out what you put in"

No Pain No Gain
 
Upvote 0 Downvote
I reinstalled SP3, got the same error.

I think it had to do with QO15991 but I tried looking for it on ca.com's website to no success. Heck, I can't even find out anything on the Patch. Any ideas here?

I was asking on the is it reliable or worth it to use ArcServe, because when I had formatted my harddrive - I could not restore anything that was on my tapes. Very good chance I had done something wrong, but I know the info was on the tape, just couldnt get it.

"Damn the torpedoes, full speed ahead!"

-Adm. James Farragut

Stuart
 
Upvote 0 Downvote
Sounds stupid, but try recreating your backup job. I kept getting crashed status backups for ages - recreated the job and it worked ok. Might have been a fluke but worth a try. -----------------------------------------------------
"It's true, its damn true!"
-----------------------------------------------------
 
Upvote 0 Downvote
Tried the recreating - to no avail.

Is there any way to find out what the Qo15991 is?

I can't seem to re-locate it on ca's support site. "Damn the torpedoes, full speed ahead!"

-Adm. James Farragut

Stuart
 
Upvote 0 Downvote
Admiral,

the QO15991 was posted very shortly on the web and was a patch that affected all database / messaging agents ( Exchange, SQL, Oracle etc... ).
About your restoring issue...have you tried the merge and scan utilities that come with ARCserve and if so, what were the results ??

regards

Martin
 
Upvote 0 Downvote
lol Admiral,

Thank you for your response Martin,

I tried the merge and scan, it found that there was data on there - but when I went to restore it, it would give me the cannot find session - or whichever method of the three I tried.

"Damn the torpedoes, full speed ahead!"

-Adm. James Farragut

Stuart
 
Upvote 0 Downvote
I ended up uninstalling arcserve, and reinstalling it. Works after that "Damn the torpedoes, full speed ahead!"

-Adm. James Farragut

Stuart
 
Upvote 0 Downvote
I take that back

It will backup until it tries to backup the active directory

that is where it will crash - although no error messages

Any ideas? "Damn the torpedoes, full speed ahead!"

-Adm. James Farragut

Stuart
 
Upvote 0 Downvote
I am experiencing the same problem.
Everything goes smoothly until it gets to the "Backing Up Files : Active Directory" then it stops. The prunning operation runs. But the backup job crashes when someone ejects the tape in the morning with error code "E6936 the operation failed because the tape cartridge was manually ejected while the drive was activly writing or reading" Then it just sits on hold and the pruning job runs with out a hitch.
 
Upvote 0 Downvote
okay the problem is fixed. we just started doing the backup in small parts and found the file it was dying on and repackaged the job and now it is okay. It is yet to be determined why ArcServe crached on that file.
 
Upvote 0 Downvote
Spoke too soon. Not exactly fixed so much as still have the same problem we stared with. The only way it works is if we do not back up the system state. I was told it was working fine and it isn't actually working since we can't back up everything including the system state.
It still stops at Active Directory. We've uninstalled then reinstalled ArcServe2000 and applied the latest service patches exery single one we could find. It is as up to date as possible short of ca giving us beta versions of the next patch to be released. Recreated the job. Out of ideas.

Julie
 
Upvote 0 Downvote
I uninstalled it,

went with msBackup "Damn the torpedoes, full speed ahead!"

-Adm. James Farragut

Stuart
 
Upvote 0 Downvote
I refuse to belive there is no solution to this. There has to be a way. We paid money for this product there must be a way to make it work. An investment has been made and can not be abandoned. I am however trying to avoid using this product on other servers to avoid this problem because it is a problem. It is simply unacceptable to go this long without a good backup. The only way we can get a back up is if we don't back up the system state. That has to be a fix or a setting somewhere. We make use of active directory and having to recreate it from scratch is someting we should not have to do when we have a backup program.
...So you're happy with msBackup. my only problem with it so far is when a person has a DVD/CDR drive. it won't back up to that. kind of inconvient. I don't want to have to give up on ArcServe.

Julie
 
Upvote 0 Downvote
ahh gottchya, I have a DLT so it works great.

And yes - I know what you mean, I ran into no response from the manufacturer and Dell wanting to charge additional to support it.

and bad backups.

"Damn the torpedoes, full speed ahead!"

-Adm. James Farragut

Stuart
 
Upvote 0 Downvote
Julie,

In the interim why don't you use NTBACKUP to backup the system state to a flat file and then backup the flat file during your regular backups. If you need to restore the server you could restore the local drives and then use NTBACKUP to restore the system state. This is much better than having NO backups of system state.

For the heck of it put the Arcserve 2000 client agent on the server(fully patched) and see if the system state will get backed up. Let me know.
 
Upvote 0 Downvote
Right using the ntbackup is a good program and we have no problem using it now untill we can get ArcServe problem fixed. We'll eventually have to call tech support but I can't call till I get approval and it's not always easy to get the necessary approval for putting in a call to Tech Support for issues that are not imediate disasters. Since we can use ntbackup for now it is not that big of an issue to use an incident for. Then again it takes a server down huge disaster to get approvel for an incident some months :) I am sure we'll eventually find a solution.

I will try putting the fully patched client on the server and see if that helps.

Thank you everyone for your support and suggestions.

Julie
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

M
  • Question
external hard drive issue
Replies
12
Views
2K
megazero_0
M
EAdams2009
  • Locked
  • Question
Synology rackmount expansion
Replies
0
Views
273
EAdams2009
EAdams2009
Kennymc
  • Locked
  • Question
backup exec
Replies
0
Views
247
Kennymc
Kennymc
zdonaldson
  • Locked
  • Question
backup job schedule
Replies
0
Views
60
zdonaldson
zdonaldson
meninblack
  • Locked
  • Question
Backup job fails with status code 156
Replies
0
Views
66
meninblack
meninblack

Part and Inventory Search

Sponsor

Back
Top