Jabber outbound call not connecting

[adelainey]

Hello,

Strange Jabber issue. When dialing a local number on Jabber, you will get a busy tone. I don't even see the call hit the CUBE. When you dial it from a Cisco phone, the call completes. This seems to only be one number that will not work. When I dial any other external number from Jabber, the call connects. Even tried calling the next number up from the one that isn't working. Example. 555-555-1234 will not work but dialing 555-555-1235 will connect. Not even sure where to start looking. Ideas?? TIA

 

[pcasi]

Have you run a Diald Number Analyzer test? That should give you a good idea of what is going on.

 

[adelainey]

I have compared the non working number to a working number and there is no difference.

 

[adelainey]

Not sure what else to test for this issue. Any ideas??

 

[gnrslash4life]

Grab CM traces and see what the call is doing.

Certifications:
A+
Network+
CCENT
CCNA Voice
TVOICE
CAPPS
CIPTV1
CIPTV2

 

[adelainey]

I have figured out the issue. I disabled video calling and that has now allowed the call to be made. Not sure why this would affect it but it did. Possibly on the TelCo side.

Big thanks to all that replied.