J179 Auto Log Out

[rtsoi]

I have a J179 that keeps automatically logging out and says "Another user has logged into this extn". Sometimes in 20 minutes, sometimes a few hours.

I have no trouble logging back in but this gets annoying. Is there some setting somewhere that causes this?

 

[snowman50]

Maybe someone is logging in with the users extn number.

Or there is a phone with that user being plugged in at takes over the user.

 

[rtsoi]

Nope, this is a number I programmed just to test this phone.

 

[BQbo]

Is the extension type correct? Force login enabled?

 

[rtsoi]

I set the max simultaneous devices to 1 and to block new registrations when max registrations active but this still happens.

 

[critchey]

I would run a monitor trace and see if someone else is indeed logging into that extension. If the phone system is reachable from the outside world (on a public IP or ports forwarded incorrectly from firewall, etc) someone could be hitting the system that you are unaware of.

The truth is just an excuse for lack of imagination.

 

[crumthwacket]

Try changing the log-in password to prevent someone else from logging in by mistake.

 

[sizbut]

Sorry but is this on IP Office?

Stuck in a never ending cycle of file copying.