What type of IP Office system. - powered by Avaya hosted server select
- Was is new at R11.0 or upgraded to R11.0. - 10.1.3 upgrade to 11
- Does it already have SIP phones.- no just ip 9650, I will look to see if we have a diiferent sip phone to try with
- What are the systems SIP registrar settings, especially the Domain and TCP, TLS ports.- sip registrar is checked, tcp set to 5060, tls- set to 5061, domain name is ip address of the ipo server
- What is the systems HTTP File Server setting set to. - http svr - set to 0.0.0.0
- Are the J100Supgrade.txt and 46xxsettings.txt files being auto-generated or do you have fixed files. I didn't add anything, so it must hav ebeen auto- gen
- In the phone what are the HTTP Server/HTTPS Server addresses set to. What are the SIP Proxy addresses showing. --- hard coded ip address in phone, set http/https to ip server address(also same as domain)
- What did the phone display when starting ("Acquiring service" is normally an already configured phone that can't see the system address against which it was configured). -- the red ! is there in top corner showing something is wrong. but it comes up to login prompt, but it wont connect after you put in ext # and pswd.