J129 401 Unauthorized

[sgrossman]

Hello Tek-Tips community!

I am having an issue getting a J129 registered on our server edition 10.0.3.

Below is the monitor trace of the event. Extension/Login Code has been verified 10 times over. Any ideas?

2017-05-10T09:12:48 495532786mS SIP Reg/Opt Rx: phone
REGISTER sip:mobile.bencomm.com SIP/2.0
From: <sip:269@mobile.bencomm.com>;tag=5811c812-2fe2afaf6g6g345c2bc6s1se18456g_F269192.168.168.102
To: <sip:269@mobile.bencomm.com>
Call-ID: c_5811c812-5fc55f5t3u1g4t3u6p2j294l4r2j3b_R269192.168.168.102
CSeq: 12 REGISTER
Max-Forwards: 70
Via: SIP/2.0/UDP 192.168.168.102;branch=z9hG4bKc_5811c812135263774j394u5r183c3f43403mb28_R269192.168.168.102
Supported: eventlist,feature-ref,replaces,tdialog,vnd.avaya.ipo
Allow: INVITE,ACK,BYE,CANCEL,SUBSCRIBE,NOTIFY,MESSAGE,REFER,INFO,PUBLISH,UPDATE
User-Agent: Avaya J129 IP Phone 1.0.0.0.43 (43)
Contact: <sip:269@192.168.168.102;transport=udp;avaya-sc-enabled>;q=1;expires=900;avaya-actions="presence.initiate-pubsub,presence.redirect";+avaya.gmtoffset="-4:00";+avaya.js-ver="1.0";+avaya.model="J129";+avaya.sn="17WZ016003XW";+ava
ya.firmware="1.0.0.0.43";+sip.instance="<urn:uuid:00000000-0000-1000-8000-14612ffe2141>";reg-id=1
Content-Length: 0

2017-05-10T09:12:48 495532786mS Sip: SIPPhoneReceiver 39109 (f6e77af8) udp created, srcaddress 192.168.168.102, list size 25
2017-05-10T09:12:48 495532786mS Sip: SIPDialog f6ea9d18 created, dialogs 5 txn_keys 6
2017-05-10T09:12:48 495532786mS Sip: (f6ea9d18) SetUnIntTransactionCondition to UnInt_None
2017-05-10T09:12:48 495532786mS Sip: SIP REG: 269 +sip.instance="<urn:uuid:00000000-0000-1000-8000-14612ffe2141>"
2017-05-10T09:12:48 495532786mS Sip: SIP REG: 269 reg-id=1
2017-05-10T09:12:48 495532786mS Sip: ProcessNewRegistrationRequest name <> extn <269> cfg_extn 0 cfg_user 0
2017-05-10T09:12:48 495532786mS Sip: ... is_flare 0 (centr 0) is_mobile 0 is_XMSI 0 is_WebRTC 0 IsSimultaneousClient -1
2017-05-10T09:12:48 495532786mS Sip: cfg_extn f7535688 vpnn_resilience f6220d78
2017-05-10T09:12:48 495532786mS Sip: (f6ea9d18) SendSIPResponse: REGISTER code 401 SENT TO 192.168.168.102 5060
2017-05-10T09:12:48 495532786mS SIP Reg/Opt Tx: phone
SIP/2.0 401 Unauthorized
Via: SIP/2.0/UDP 192.168.168.102;branch=z9hG4bKc_5811c812135263774j394u5r183c3f43403mb28_R269192.168.168.102
From: <sip:269@mobile.bencomm.com>;tag=5811c812-2fe2afaf6g6g345c2bc6s1se18456g_F269192.168.168.102
Call-ID: c_5811c812-5fc55f5t3u1g4t3u6p2j294l4r2j3b_R269192.168.168.102
CSeq: 12 REGISTER
User-Agent: IP Office 10.0.0.3.0 build 5
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH

http://WWW-Authenticate:

Digest nonce="06608946cbe15a7a22d3",realm="ipoffice",algorithm=MD5
Supported: timer
Server: IP Office 10.0.0.3.0 build 5
To: <sip:269@mobile.bencomm.com>;tag=8f42381d2952b688
Content-Length: 0

 

[janni78]

Is the IP Office SIP domain set to "mobile.bencomm.com" ?

"Trying is the first step to failure..." - Homer

 

[sgrossman]

It is indeed.