Hi,
I started noticing in 2 diferent clients the same behaviour in J179 and J139 phones.
They suddenly lose all audio, no buttons audio when dialing, no dial tone, no call audio. You can operate the phone as usual and calls connect but theres no audio.
The only way to get it back is a phone reboot. (not a factory reset, just a reboot being soft or hard reboot unplugging the cable)
Did this occur to anyone else? i've updated the phones to multiple firmware versions but i keep getting that weird behaviour.
Its worth noticing that one client has over a thousand phones working just fine and this happens to 4 phones, and the other client hasaround 120 phones and it happens to 2 of them.
Apparently one of them switched 2 phones and it keeps happening in the same post but diferent phones. I think its network related but dont really know how to prove it to the client.
Thanks in advance
I started noticing in 2 diferent clients the same behaviour in J179 and J139 phones.
They suddenly lose all audio, no buttons audio when dialing, no dial tone, no call audio. You can operate the phone as usual and calls connect but theres no audio.
The only way to get it back is a phone reboot. (not a factory reset, just a reboot being soft or hard reboot unplugging the cable)
Did this occur to anyone else? i've updated the phones to multiple firmware versions but i keep getting that weird behaviour.
Its worth noticing that one client has over a thousand phones working just fine and this happens to 4 phones, and the other client hasaround 120 phones and it happens to 2 of them.
Apparently one of them switched 2 phones and it keeps happening in the same post but diferent phones. I think its network related but dont really know how to prove it to the client.
Thanks in advance