IX Workplace Windows Client - Outlook Add-in

[trilogy8]

I've installed the IX Workplace for Windows client. I did the config manually and I have everything working.. browser dialing etc.. What I cannot get working is the Outlook Add-in. In the client settings the option to enable are greyed out. I know it's part of the install package. Is there something required to get it enabled?

 

[trilogy8]

Also, not sure if the outlook add-in is a requirement for this, but when I try to click a phone number from an outlook contact, it defaults to using the skype/lync client. Is that a limitation with Microsoft?

 

[shayne0511]

Were you able to get this working?

i have the same issue

 

[bdeltp]

I think you have to use latest release of MS Outlook.

 

[wpetilli]

I've been working with this as well and I recently got it working-
-latest IX Client (there were some recent bugs they fixed)
-I'm using O365
- In the IX client settings you need to enable calendar integration to be able to enable the outlook add-in settings. That was a bit of a mystery as the Outlook add-in remained greyed out until I did that.
- In the IX client in the accounts section I had to set Exchange Calendar to 'microsoft modern'.

In your Outlook contacts a new option to 'call' gets added at the bottom of the drop down.

What isn't working is RCC from my S4B client. I know they have the Avaya Communicator for Lync, but it's not working with my Skype client. If you are using Teams I believe there is something called Avaya Assistant that you can download in the MS app store that adds some integration.

 

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