IX Workplace in Essential Edition 11.1 Will FeatureManager work??

[resi70]

We have some IX workplaces on a IP500 V2 11.1 Essential Edition with a softphone licence.

We can make and receive calls but we don't have the option below that we did have in our test version on a Preferred edition.

We do use TLS and did load the certificate.

Is this normal behaviour or should the FeatureManager also work on an Essential Edition with a softphone licence.

Or do we perhaps need a different licence to get this to work on an Essential Edition??

The documentation of Avaya is not all that clear.

 

[NYSTECH]

Have you tried going into the menu tab of the user and enabling the option for hg you want?

 

[resi70]

Yes in the ipo config everything is set. I did compare it to a IPO 11.1 preferred edition with a working IX Workplace and the settings are the same. So i expect it has something to do with the essential edition but i not 100% sure.

 

[ipohead]

I recall that this needs the One-X portal which comes with the preferred edition.