IWR Error when creating a new report set

[micrvill]

Hi! Im new in the IWR World and Im trying to publish a report but i'm getting the 'Failure occurred attempting to retrieve catalog information.' error. I only have one catalog in the folder and if you have any idea what's wrong.. please reply. I need your help.. badly. thanks!

 

[DoubleD]

What version of IWR are you running?
Are there special characters in the Catalog name?
What is the length of the path to the catalog?
What is the length of the name of the report?

IWR had problems in the past with special characters and long path/file names.

I am what I am based on the decisions I have made.

DoubleD

 

[micrvill]

Im using Cognos Server Administration V7.1.15.0
Catalog Name is Work Orders.cat
Length of the path: saved in the 3rd folder- c:\folder1\folder2\folder3\Work Orders.cat
Length of the Name of the Report: 13 characters: Order Summary.imr

What do you think?

 

[DoubleD]

Ok, length shouldn't be an issue.
Is the name of the catalog that's already published exactly the same?
Are all the reports in that folder pointing to that catalog?
Are all the reports saved against the most recent version of that catalog?
If you manually move the catalog onto the server, are you able to access the database using ImpServer?

I am what I am based on the decisions I have made.

DoubleD

 

[micrvill]

Yup, the name of the catalog that's already published is exactly the same (btw,this also happens if i'm publishing a new report set).
There's only one report in the folder pointing to that catalog and it has the most recent version of that catalog.
The catalog and report is in the server and I'm using the ImpServer to publish it.

sounds weird?

 

[DoubleD]

Sounds like you have a disconnect somewhere else. Did you get your error message from the Log file? If not, read the log file as it sometimes provides more useful information.

I am what I am based on the decisions I have made.

DoubleD

 

[micrvill]

Yup, I got it from the logfile. I'm guessing it's our server.. tsk tsk.. anyway, i have another query.. What could be the reasons why after successfully running the publisher, and logged in to Upfront, the report is not in any newsbox..?

 

[DoubleD]

Are you logged on as a Root User?
Was the ReportSet created even though the publish initially failed?
If so, I've seen Report Administrator think the report had been added. In this instance, you have to delete the ReportSet and republish it.

I am what I am based on the decisions I have made.

DoubleD

 

[micrvill]

thanks!

 

[micrvill]

Do you know where I can get a copy of the Upfront Developers Guide? Thanks!

 

[DoubleD]

I believe it's available on the Cognos website.

I am what I am based on the decisions I have made.

DoubleD

 

[micrvill]

i tried to look at the website but i didn't find it. anyway, do you have any experience in the URL for IWR? I have a new question posted regarding this.. and if you have any knowledge about it that you can share, i'll appreciate it, big time

thanks again!