IVS 2000 unwanted tone during transfer;

[boomer64]

I have an IVS 2000 that has a tone (two splashes) sounds like dial tone to the calling party during transfer. The calling party thinks this is busy tone and hangs up. if they don't hang up the call completes. I need silence during transfer please.

Thanks

 

[OzzieGeorge]

This isn't what callers are hearing on hold by any chance is it?

 

[boomer64]

Thanks Ozzie, I haven't tried that, but I will and then I will post the results. Thanks for the quick response.

 

[boomer64]

This isn't what callers are hearing on hold by any chance is it?


Yes, I just tried this and the calling party gets this (interrupted dial tone) two splashes every 1-2 sec. while on hold. How and where what (CMD #) would I use to eliminate this tone.

Thanks in advance for your help.

 

[belevedere]

CMD 480 de 00,01,02 de 0000 exe.

 

[boomer64]

CMD 480 de 00,01,02 de 0000 exe.

Thanks Belvedere, I stumbled on this this morning and it fixed the problem.



This isn't what callers are hearing on hold by any chance is it?

Thanks Ozzie this suggestion got me looking in the right place.

 

[belevedere]

Yes, that is also the hold tone.

 

[OzzieGeorge]

Bummer when it turns out so simple, However the number of times I have been caught out this way I wouldn't want to admit to! Sorry due to the time difference I couldn't solve this for you! But well done Belvedere