IVR

[ORPG]

Folks. I am new to the UCx family but loved Nortel. I am trying to configure the IVR; which I believe to be similar to Nortel's AA and CCR; what I can't find is some type of configuration template. Any help for me please?

 

[UCXNortel]

Agreed! I should have clarified my point better. Thanks ucxguy

http://www.ucidirect.com

Stocking Distributor for E-Metrotel

 

[ORPG]

Folks, I changed the DTMF mode in Grandstream gateways to "3"; I changed the trunking in the UXc to "in-band-audio"; no help.The IVF answers but does but still does not rsecognize the DTMF tones.

 

[ORPG]

SOOOOOOOOO I should configure my Grandstream trunks as SIP instead of DAHDi?

 

[theislandtech]

In the UCx use sip trunks with dtmf=RFC2833

 

[ORPG]

Tried that first time around.....no workie.
I have 8 DAHDi and 8 SIP trunks; actually, I configured them as DAHDi and SIP last week.

 

[theislandtech]

When you tried that last week did you have the grandstream set for dtmf in-audio + RFC2833,
Sip trunks with dtmf=RFC2833 ?

 

[ORPG]

Grandstreams are set for DTMF Method ch1-4:3; SIP rfc2833

 

[ORPG]

I tried DTMF Method ch1-4:2; last week also

 

[theislandtech]

post current configs for the gateway and ucx trunks

 

[ORPG]

Folks, I just opened a ticket with Emetrotel through my distributor. I'll keep all of you patient professionals in the loop. To be continued..........

 

[UCXNortel]

Yes, please let us know what you find. I am thinking we all have some "wires crossed" on what is going on as far as how the configuration is setup.

http://www.ucidirect.com

Stocking Distributor for E-Metrotel

 

[ORPG]

Folks; after nearly a week, my distributor and I worked out the problem. In the Grandstream gateways, I had the VoIP to PSTN pointed to my first extension number (221). What we found is that I had to pick out an ext# that had no relationship with extension database. We used 610. Fixed! Thanks to all for your patience and help! BTW, I really like the Emetrotel product! I will be turning the system up to the customer next week after the minimal training, for which they appreciate, since I am replacing an old 824 and the features are nearly the same! Again, thanks all!

 

[UCXNortel]

Thanks for letting us know! You will like the E-Metrotel UCx platforms! Many things you can do on the system without external servers, etc.
Good luck with your cut over and have a blessed day!

http://www.ucidirect.com

Stocking Distributor for E-Metrotel

 

[emtsupport]

This is the correct procedure to follow when configuring Grandstream 41XX gateways when used with the UCx system.

http://www.emetrotel.com/tsd/content/gxw410x-fxo-gateway

 

[ORPG]

Hey thanks emtsupport. That's the wiki that I used. I just goofed on one line. But thanks again! I love the system!

 

[emtsupport]

another document that you might find helpful.

http://www.emetrotel.com/tsd/content/voip-tool-kit