Folks. I am new to the UCx family but loved Nortel. I am trying to configure the IVR; which I believe to be similar to Nortel's AA and CCR; what I can't find is some type of configuration template. Any help for me please?
Folks, I changed the DTMF mode in Grandstream gateways to "3"; I changed the trunking in the UXc to "in-band-audio"; no help.The IVF answers but does but still does not rsecognize the DTMF tones.
Folks; after nearly a week, my distributor and I worked out the problem. In the Grandstream gateways, I had the VoIP to PSTN pointed to my first extension number (221). What we found is that I had to pick out an ext# that had no relationship with extension database. We used 610. Fixed! Thanks to all for your patience and help! BTW, I really like the Emetrotel product! I will be turning the system up to the customer next week after the minimal training, for which they appreciate, since I am replacing an old 824 and the features are nearly the same! Again, thanks all!
Thanks for letting us know! You will like the E-Metrotel UCx platforms! Many things you can do on the system without external servers, etc.
Good luck with your cut over and have a blessed day!
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