IVR

[race735]

Has anyone worked with Viecore IVR. My problem is that the DS1FD ports say in service but when I call them Viecore says they do not see them rining

 

[jamcb80]

How are you calling them? Agents set to auto-answer logged into a skill?

Joe

 

[race735]

I have called the ext directly and called the skill (hunt group) directly. If I monitor the skill I can see them in there then as they do not answer I can see them logout. I have also did a list trac st and watched a call come into one of the ports.

 

[jamcb80]

I have had that issue. I am using an IR 1.2 that Viecore built. Through the web interface, I had to stop and restart the voice services. That usually clears it up. If you have a speech application server, rebooting that helps as well.

Joe

 

[race735]

have they ever told you why this happens. It seems to be anytime they need to bring it down. Not sure witch sever they are reboot.

 

[jamcb80]

The majority of the time for us, it is network related--connection between the Speech server and the IVRs themselves.

If you have a CTI server, there should be log files indicating what exactly what is going on...