IVR - VMPRO

[wfranklin]

Hi guys,

I need a IVR with three conditions for one determined option, for instance:

1- Finance
2- Sales
3- **Technical***

In option 3 I need test the three conditions: HOLIDAY TABLE / Out Of Service / LUNCH HOURS.

The end user, can only receive a calls if: isn't Holiday / in Working Hours and they aren't in lunch time.

Holiday: Announcement > disconnect a call
Out Of Service: Announcement > transfer to Recepcionist2
Lunch Hours: Transfer call to the recepcionist2.

I did the first and the second condition [HOLIDAY / Out of Service] and it works correctly.
When I add one more condition [Luch Hours] of time on the same module, it doesn't work.

 

[amriddle01]

How are you doing it? Post the module in dropbox or something and we can check it for anything obvious, don't forget to also include the conditions.

Assuming you don't have the logic set to AND instead of OR of course



"No problem monkey socks

 

[wfranklin]

@amriddle01

So, I have doubts with the logic of "AND/OR":

I created three conditions::

Holiday (OR)
->> calendar

OutOfService (OR)
->> Plan Week

LuchHours (OR)
->> Plan Week

The AND/OR may use in each condition? Or of all? other example:

OutOfService (OR)
->> Plan Week - 00:00 at 08:59 OR
->> Plan Week - 18:01 at 23:59 AND


I'm going extract the module (all)

 

[amriddle01]

I never link conditions....ever, I leave them as individual and test them separately using multiple "Test Condition" actions linked together, this keeps thing simpler and makes it more granular/flexible



"No problem monkey socks

 

[tlpeter]

if i need multiple conditions then i creste a separate module and use the green triangle action for this as desrination.
drag the module in the callflow and you have one action like you want.


BAZINGA!

I'm not insane, my mother had me tested!

 

[wfranklin]

But I need use "user variable" too?

I see someone like this in documentation - Voicemail Pro Example Exercises - however I can't do this work!

What I have create for its work? I need: Holiday/Bussiness Hours and Luch Hours

 

[tlpeter]

No need for user variables in this case.


BAZINGA!

I'm not insane, my mother had me tested!

 

[wfranklin]

@tlpeter

Oh! Really? So, how can I do this without use the variables?

 

[wfranklin]

amriddle01

Follow the link for you check

https://www.dropbox.com/s/j4acvrbijbjocjb/VMPro_Backup_28032013102728_Immediate.rar

tlpeter

I appreciate if you can check this too.

 

[tlpeter]

Try this module and conditions.
Adjust the times.
Just drag it in to your callflow.


BAZINGA!

I'm not insane, my mother had me tested!

 

[wfranklin]

Bro,

I do other CallFlow like your said to me. I think that Flows are correct, but, the condition of Holiday doesnt work
I think this a BUG in software version, because I set a today date like Holiday (test only) and when I uncheck date, the VMPRO doesnt understand and continue saying for me that is HOLIDAY today.

If you can see the new callflow, I appreciate again!

New Callflow.

https://www.dropbox.com/s/lota6xrka8oho7t/VMPro_Backup_28032013125506_Immediate.rar

 

[tlpeter]

Your calendar is set to "Not" and not to "Or"
So the 28th is not true and the rest is.
Set it to "Or" instead of "Not"

BAZINGA!

I'm not insane, my mother had me tested!

 

[wfranklin]

The calendar should've set to "Or" ? And I configure all holidays?

Because I set for "Or" but still doesnt work :/

 

[tlpeter]

Try my module and conditions and test it.

BAZINGA!

I'm not insane, my mother had me tested!