IVR Transfer problem

[a4238468]

I have configured a PLDN for Transport IVR, it consists of 4 2616 extensions, users are able to hear the message via IVR when they dial to the above PLDN but problem is coming when IVR prompts the user to dial 9 to speak to transport officer,ideally the call shuld be transferred to another PLDN (3-3902 extensions) which i have configured for the transport but it is getting disconnected after giving the following message.

"Pls hold while yur call is being transferred

 

[johnpoole]

so the ivr is trying to do a clean transfer, check timers, hook flash, etc.. unless your in an opt 11, goto ld 80 and do a entc, the enhanced trace might show you where your getting a disconect.. if your using trunks for the the interface xfa in class is not default

john poole
bellsouth business
columbia,sc

 

[a4238468]

Hi, thanks for the reply I am using option 11 c & relatively new to it , pls tell me exactly what parameters do i need to check , i have configured the IVR in such a way that if all the four 2616 ext's are busy call will automatically lands to Transport.

i am pasting configuration of one of 2616(4300) IVR extension & both the PLDN's information.

ld 20


PT0000
REQ: prt

TYPE: 2616

TN 16 1

DATE

PAGE

DES


DES IVR
TN 016 0 00 01
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
XLST 2
SCPW
SFLT NO
CAC_MFC 0
CLS CTD FBD WTA LPR MTD FNA HTD ADD HFD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHD DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD
CPND_LANG ENG
RCO 0
HUNT
PLEV 02
FCAR NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 4300 0 MARP
01 TRN
02 AO6
03
04
05
06
07
08
09
10
11
12
13
14
15
DATE 2 JAN 2005


NACT

REQ: end

>ld 20


PT0000
REQ: prt

TYPE: ght

LSNO


GHLN 0013
GHT

PLDN 3300
DNSZ 4
STOR 0 4300
STOR 1 4301
STOR 2 4302
STOR 3 4303
STOR 4 3050
STOR 5
STOR 6
STOR 7
STOR 8

GHLN 0014
GHT

PLDN 3050
DNSZ 4
STOR 0 3044
STOR 1 3045
STOR 2 3048
STOR 3
STOR 4
STOR 5
STOR 6
STOR 7
STOR 8


REQ: end

>ld 57

FFC000
MEM AVAIL: (U/P): 895062 USED U P: 124101 144100 TOT: 1163263
DISK RECS AVAIL: 413
REQ prt

TYPE ffc

CUST 0

CODE pldn


CUST 00
FFCT YES
PLDN 3050
USE GPHT
LSNO 14
HTYP LIN
CFWI NO
MQUE ALL

PLDN 3300
USE GPHT
LSNO 13
HTYP LIN
CFWI NO
MQUE ALL

 

[johnpoole]

without your ivr requirements i can't determine is that keys are in the correct place on the 16's.. i would connect a hard 2616 to the port 16 1 and doa transfer, the set will transfer as programed, look at the ivr requirements, i've had those that had to have keys i a certain seq..

john poole
bellsouth business
columbia,sc