Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations John Tel on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

IVR stats

Status
Not open for further replies.
mentallimit

mentallimit

IS-IT--Management
Oct 3, 2006
228
We have an IVR here at my work and I was just curious as to what is the expected % of people getting kicked out due to inputing something wrong? We seem to get about 10%-15% of the people complaining they were kicked out after they "correctly answered the question".

I know people cannot believe the customer 100% of the time, but 10-15% seems really high to me.

What is your experiences with IVR and the common user like?
 
Status
Not open for further replies.

Similar threads

L
  • Locked
  • Question
Avaya IVR Call Transfer to External number Using Blind Tranfer.
Replies
1
Views
360
ISDNman
ISDNman
Ken Kumpula
  • Locked
  • Question
Workplace and SIP phone VU stats
Replies
0
Views
224
Ken Kumpula
Ken Kumpula
Richard T
  • Locked
  • Question
Vu Stats configuration help
Replies
0
Views
206
Richard T
Richard T
DennisVstar
  • Locked
  • Question
Avaya OneX agent and VU stats display
Replies
0
Views
193
DennisVstar
DennisVstar
msk69
  • Locked
  • Question
digit not transmitting on IVR
Replies
7
Views
268
msk69
msk69

Part and Inventory Search

Sponsor

Back
Top