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IVR stats

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mentallimit

mentallimit

IS-IT--Management
Oct 3, 2006
228
We have an IVR here at my work and I was just curious as to what is the expected % of people getting kicked out due to inputing something wrong? We seem to get about 10%-15% of the people complaining they were kicked out after they "correctly answered the question".

I know people cannot believe the customer 100% of the time, but 10-15% seems really high to me.

What is your experiences with IVR and the common user like?
 
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