IVR KEYCODE

[TWISTEDAPP]

I'm interested in knowing just what you get when you purchase an IVR Keycode from Nortel? Does it give you enough to make your own application or is it only a method to allow 3rd party Nortel Authorized Vendors to communicate with your BCM? What can it do and where can you read the particulars about how it interacts with your database?

 

[TWISTEDAPP]

Isn't there anyone who knows what you get or what else you need once you buy an IVR Keycode and what is it that you're paying for?

 

[Deweyhumbolt]

I did it once. It's very difficult just to install the keycode. Totally different procedure. A 3rd party company came out to program the IVR. They gave me the DN that they had programmed and I inserted in CCR tree. It worked to perfection, but I did none of it.

Adversity is Opportunity

 

[BingBang99]

You can try the "try and Buy" keycode.

 

[SNSSMIS]

Who was the 3rd party vendor? Sounds like the right vendor for the job!

 

[TWISTEDAPP]

So going back to this, I don't understand the DN relationship but how did the BCM tie into the remote database on the IVR or was there 3rd party software purchased to do all this?

 

[Deweyhumbolt]

It's like a CDN for Contact Center. I'm sorry I don't know more. The 3rd party built the IVR greetings and the integration with the Law firms database. It acted just like a CDN, you couldn't call it off internal dialtone, you had to get transferred to it. I just inserted the CDN to the CCR tree and voila, job done.

Adversity is Opportunity