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IVR for IP Office Voicemail Pro

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dibthree

Technical User
May 3, 2006
398
US
Look for an IVR for an IP Office with Voicemail Pro that works.

"Please say or press 1 for sales", etc.

Looked at the DevConnect site and didn't see anything that stood out.

Any opinions or experience is greatly appreciated.
 
You mean a basic menu?

Please, if you don't know how to do that, call a buseniss partner
 
Is your claim that IVR is built into Voicemail Pro or did you not read the question?
 
If you mean a menu like 'press 1 for sales, press 2 for support' then yes. This is available in VM pro.
 
"Please say or press 1 for sales", etc.

Computer Instruments e-IVR

I've only had one customer, migrating from Definity to IP Office, had this already in place, worked with Computer Instruments to change the integration to SIP, and it's been running for 3 or 4 years now
 
Okay, I misundertood the say or press option.

My bad..

 
The "Voice Response" part in IVR is the system speaking (or replaying pre-recorded prompts). Hence the easy confusion if you use IVR to mean something else.

You want the system to do speech recognition. And as far as I'm aware 'no', it can't distinguish between a user saying 1 or 2. Its a nice feature for which there is limited demand since every single caller has a keypad.

Stuck in a never ending cycle of file copying.
 
Speech Recognition is cool on paper, but seldom useful in most implementations.
If your IVR choices are simple as "1 for sales, 2 for support" the gain isn't worth the cost.

Where it's practical is when you have many options the customer could choose, for example you have a lot of products the customer could say and be connected to the right destination, or a city to get to the right office.

There should be a number of 3rd party products for this, Avaya has Experience Portal (is it's still called that), I have done some testing with the built-in feature of IPOCC which seems to work fine although that is going end of sale this year.

"Trying is the first step to failure..." - Homer
 
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