I would like to create a IVR flow to collect customer account number, which I understand it is possible. Is it possible to playback to confirm the number entered such as "you have enter 12345678", press1 to confirm and 2 to re-try again etc.
Once the Cust ID is verify, IVR can decide to either send call to agent or continue with other self service menu.
Thanks in advance..
Once the Cust ID is verify, IVR can decide to either send call to agent or continue with other self service menu.
Thanks in advance..