IVR comments please 1

[Morrack]

Hey all,

Has anyone implemented IVR at a live site? Any tips, comments? How easy was it to configure, how long did it take, any integration probs, etc. would be very helpfull.

Thanks,

Peter

 

[Morrack]

Of course I'm referring to the IVR licenced feature in VMPro, not conversant or 3rd party systems....

 

[MrIPO]

The IVR within VM Pro is very strong, If you want to get a idea of how it works look at the Engineer CD and there is a demo callflow which will show you a sample configuration.

I have done a few now into SQL databases for Credit Card payments and Client information for a couple of ISP's eg Ramaining dialup hours on Prepaid accounts.

The AVAYA Pricelist however does not state that the TTS license is on a Per Port Basis.

 

[IPGuru]

although thge avaya TTS licence is non a port by port bassis, it is only required when text is actualy being read, Avaya estimate thet in normal usage 1 TTS licence should be enouge fon a 4 port VM, more may be necessary for larget or heavily used systems

 

[Morrack]

I've gone through the bookstore demo already, seems straightforward enough, looking for feedback on real-world installs. I realise the TTS is per speech engine - it's in the docs if not on the pricelist, which is why them there slick salesmen have us here highly edgeucated sales engineers *grin*

MrIPO how did your installs go? Any troubles integrating with clients DB's? About how long did you find the typical IVR setup to take (apart from the AA portion of course).

Thanks,

Peter

 

[IPGuru]

It would make my life easier if them there slick salesmen would consult with us educated engineers first though, they keep telling custs yep it will do that & forgeting to add but it will cost extra !

 

[Morrack]

hehehehe. Ain't that the truth, eh?

 

[Pepperz]

Wouldn't be a problem at all if you used the SFSC method for those types of cost overruns.

Pepperz@charter.net

 

[IPGuru]

SFSC? - please explain I think I am missing somthing

 

[Morrack]

I haven't heard that particular acronym but I might hazard a guess... something about salesmen being charged for their mistakes? *grin*


So.... can anyone give me any feedback on live site installation of VMPro IVR?

Peter

 

[Pepperz]

SFSC=Subtracted from Sales Commission

Pepperz@charter.net

 

[IPGuru]

If we could all do that certain salesmen would be paying to work! lol

 

[Morrack]

Gee what a polite acronym. And here I thought it meant Salesman $*#@'s-up, Saleman Charged.

 

[rsunra]

>It would make my life easier if them there slick salesmen would consult with us educated engineers first though, they keep telling custs yep it will do that & forgeting to add but it will cost extra !


I have to agree what that!!!!

I just love when a salesman sales a service and than I have to come up with a technical solution for the "product", No taking in account the extra costs!!!!