Issues with forwarding main number to DID extension 1

[EddieRWB]

I'm hoping you guys can give me some clue as to why I'm having this issue on our Merlin Magix. The issue is when we forward out our main number from the receptionist to an extension it will ring once on that extension and bounce back to receptionist. 1 ring isn't enough time to answer that forwarded call. Now this only happens with one extension, all the others in the office work how they should when forwarded to. In our Merlin Magix I checked this problem extension against the others and everything is the same with the setting. So the problem has to be somewhere else and that is where I'm confused, especially since I'm from the definity world which this would be easy to find. Could it be something with a coverage path in the Merlin? Please let me know what you guys have for any ideas, I would be grateful. Thank-you

 

[merlinman]

My first thought would be to print & post the Extension Info report for a working and the failing extension.

Then perhaps we can see what's up.

http://home.comcast.net/~merlinman

 

[EddieRWB]

No problem here is the working Extension:

Extn SS/PP Type
A 3031 1/ 5 4412D+

A CTI Link : No Alarms: ACTIVE
A Pool Access :
A Page Group :
A Primary Coverage :
A Secondary Coverage :
A Coverage Group : 30
A Call Screening : OFF
A Group Coverers : 770
A NS Groups :
A Auxiliary Work Time : NOT ACTIVE
A Group Calling Member:
A Group Calling Log In:
A Agent ID :
A Pickup Groups :
A Allowed Lists :
A Disallowed Lists :
A Restrictions : UNRESTRICTED
A ESS Sup. Status : NOT ACTIVE
A ESS Restrictions : ESS-0 - NO RESTRICTION
A Auto Callback : OFF
A Call Waiting : OFF
A Abbreviated Ring : ON
A Line Preference : ON
A Shared SA Ring : ON
A Receive Voice Calls : ON
A Coverage Inside : ON
A Forwarding to :
A Delay Forwarding : 0
A Rmt Call Frwd Pool :
A ARS Restriction : 3
A Forced Account Code : No
A Microphone Disable : No
A Rotary Enable : No
A Remote Forward Allow: No
A Trunk Transfer Allow: No
A NS Exclusion : No
A Voice Announce Pair : No
A Voice/Data Pair : No
A BIS/HFAI : No
A Language : English
A Authorization Code :
A 2B Data Port : No
A Primary Ring Delay : 2
A Secondary Ring Delay: 2
A Group Cover Delay : 3
A HotLine Extension : No
A Networking and ISDN Display Preference: NAME
A Service Observer:
A Service Observing Group:
A EXTENSION INFORMATION


A Extn SS/PP Type
A 3031 1/ 5 4412D+

A Button 34 *21 Blank Status None
A Button 33 *21 Blank Status None
A Button 32 *21 Blank Status None
A Button 31 *21 Blank Status None
A Button 30 *21 Blank Status None
A Button 29 *21 Blank Status None
A Button 28 *21 Blank Status None
A Button 27 *86 Park Status None
A Button 26 *21 Blank Status None
A Button 25 *9 Pickup General Status None
A Button 24 *21 Blank Status None
A Button 23 *779 HFAI Status None
A Button 22 *21 Blank Status None
A Button 21 *47 Do Not Disturb Status Off
A Button 20 *21 Blank Status None
A Button 19 *21 Blank Status None
A Button 18 *21 Blank Status None
A Button 17 *21 Blank Status None
A Button 16 *22 Group Call 770 Status None
A Button 15 *21 Blank Status None
A Button 14 *21 Blank Status None
A Button 13 *21 Blank Status None
A Button 12 *21 Blank Status None
A Button 11 *21 Blank Status None
A Button 10 *33 Forward Status Off
A Button 9 *21 Blank Status None
A Button 8 *21 Blank Status None
A Button 7 *782 Headset Status Status Off
A Button 6 *781 Headset Hang Up Status None
A Button 5 *21 Blank Status None
A Button 4 *21 Blank Status None
A Button 3 *18 SysAcc-OO Ring Status None
A Shared System Access:
A
A Button 2 *16 SysAcc Voice -I Status None
A Shared System Access:
A
A Button 1 *16 SysAcc Ring -I Status None
A Shared System Access:


And here is the Problem Extension:

A Extn SS/PP Type
A 3038 2/ 6 4412D+

A CTI Link : No Alarms: ACTIVE
A Pool Access :
A Page Group :
A Primary Coverage :
A Secondary Coverage :
A Coverage Group : 30
A Call Screening : OFF
A Group Coverers : 770
A NS Groups :
A Auxiliary Work Time : NOT ACTIVE
A Group Calling Member:
A Group Calling Log In:
A Agent ID :
A Pickup Groups :
A Allowed Lists :
A Disallowed Lists :
A Restrictions : UNRESTRICTED
A ESS Sup. Status : NOT ACTIVE
A ESS Restrictions : ESS-0 - NO RESTRICTION
A Auto Callback : OFF
A Call Waiting : OFF
A Abbreviated Ring : ON
A Line Preference : ON
A Shared SA Ring : ON
A Receive Voice Calls : ON
A Coverage Inside : ON
A Forwarding to : 3036
A Delay Forwarding : 0
A Rmt Call Frwd Pool :
A ARS Restriction : 3
A Forced Account Code : No
A Microphone Disable : No
A Rotary Enable : No
A Remote Forward Allow: No
A Trunk Transfer Allow: No
A NS Exclusion : No
A Voice Announce Pair : No
A Voice/Data Pair : No
A BIS/HFAI : No
A Language : English
A Authorization Code :
A 2B Data Port : No
A Primary Ring Delay : 2
A Secondary Ring Delay: 2
A Group Cover Delay : 3
A HotLine Extension : No
A Networking and ISDN Display Preference: NAME
A Service Observer:
A Service Observing Group:
A EXTENSION INFORMATION


A Extn SS/PP Type
A 3038 2/ 6 4412D+

A Button 34 *21 Blank Status None
A Button 33 *21 Blank Status None
A Button 32 *21 Blank Status None
A Button 31 *21 Blank Status None
A Button 30 *21 Blank Status None
A Button 29 *21 Blank Status None
A Button 28 *21 Blank Status None
A Button 27 *86 Park Status None
A Button 26 *21 Blank Status None
A Button 25 *9 Pickup General Status None
A Button 24 *21 Blank Status None
A Button 23 *779 HFAI Status None
A Button 22 *21 Blank Status None
A Button 21 *47 Do Not Disturb Status Off
A Button 20 *21 Blank Status None
A Button 19 *21 Blank Status None
A Button 18 *21 Blank Status None
A Button 17 *21 Blank Status None
A Button 16 *22 Group Call 770 Status None
A Button 15 *21 Blank Status None
A Button 14 *21 Blank Status None
A Button 13 *21 Blank Status None
A Button 12 *21 Blank Status None
A Button 11 *21 Blank Status None
A Button 10 *33 Forward Status On
A Button 9 *21 Blank Status None
A Button 8 *56 Direct VoiceMail Status Off
A Button 7 *782 Headset Status Status Off
A Button 6 *781 Headset Hang Up Status None
A Button 5 *21 Blank Status None
A Button 4 *21 Blank Status None
A Button 3 *18 SysAcc-OO Ring Status None
A Shared System Access:
A
A Button 2 *16 SysAcc Voice -I Status None
A Shared System Access:
A
A Button 1 *16 SysAcc Ring -I Status None
A Shared System Access:

Please let me know what you find or if you need any additional infomation printed and posted. Thanks again for taking the time to look at this for me.

 

[dagwoodsystems]

Did you notice that x3038 is already forwarding calls to x3036? Are you forwarding Operator calls to x3038, expecting them to ring at x3036? If so, that won't work.

If A is forwarded to B, which in turn is forwarded to C, calls made to A will forward to B only.

Can I assume that x3038 is NOT the Operator (the slot and port number suggests that is isn't)?



Tim Alberstein

http://www.dagwoodsystems.com

 

[Telecomboy]

Yes, that's your issue: x3038 is forwarded to x3036. So, when you forward the main line to x3038, it recognizes it is a forwarded extension and sends it back.

 

[EddieRWB]

great, you know I missed that when I was comparing extensions. Feel a bit stupid, but thank-you guys for finding the quick fix.

 

[merlinman]

It always takes a very careful LINE BY LINE comparison.

Next time you will probably find it.

http://home.comcast.net/~merlinman

 

[TouchToneTommy]

Use the "File Compare" button on WinSPM's "Browse Notes and Reports" tab.

You had to capture the two extension reports individually. So select the first one, and the second one, and you will see them side by side, with the differences in red.

Finally, click on the "<>" button, and you will see ONLY the differences. (Click the "*" to see the original view.)