Issues with 10 digit local dialing

[Keycomm14]

IPO 9.1.3

I have a PRI and 4 POTS lines for failover. All incoming calls come in over the PRI, as they should. All outgoing LD and 1800 calls go out over the PRI, as they should. (ex. 9-1-XXX-XXX-XXXX)
Carrier asks that local calls have the area code included. All local calls are going out over the POTS lines, not as they should. (ex. 9-XXX-XXX-XXXX)

I marked all the POTS lines out of service to try and force the local calls through the PRI, and all I got was a waiting-for-line error.

The failover configuration is correct

Main ARS table looks like this:

0N; 0N Dial3k1 0 (PRI)
XXXXXXXXXXN N " "
2XXXXXX 2N " "
3XXXXXX 3N " "
4XXXXXX 4N " "
5XXXXXX 5N " "
6XXXXXX 6N " "
7XXXXXX 7N " "
8XXXXXX 8N " "
9XXXXXX 9N " "
1800XXXXXXX 1800N " "
1866XXXXXXX 1866N " "
1877XXXXXXX 1877N " "
1888XXXXXXX 1888N " "


Any thoughts?

 

[intrigrant]

?
XXXXXXXXXXN N " "
2XXXXXX 2N " "
3XXXXXX 3N " "
4XXXXXX 4N " "
5XXXXXX 5N " "
6XXXXXX 6N " "
7XXXXXX 7N " "
8XXXXXX 8N " "
9XXXXXX 9N " "
1800XXXXXXX 1800N " "
1866XXXXXXX 1866N " "
1877XXXXXXX 1877N " "
1888XXXXXXX 1888N " "
what is the above?
This makes more sense:
SC = XXXXXXXXXXN; / TN = N / Action = Dial3k1 / LineID = 0
SC = 2XXXXXX / TN = 2N / Action = Dial3k1 / LineID = 0
SC = 3XXXXXX / TN = 3N / Action = Dial3k1 / LineID = 0
SC = 4XXXXXX / TN = 4N / Action = Dial3k1 / LineID = 0
SC = 5XXXXXX / TN = 5N / Action = Dial3k1 / LineID = 0
SC = 6XXXXXX / TN = 6N / Action = Dial3k1 / LineID = 0
SC = 7XXXXXX / TN = 7N / Action = Dial3k1 / LineID = 0
SC = 8XXXXXX / TN = 8N / Action = Dial3k1 / LineID = 0
SC = 9XXXXXX / TN = 9N / Action = Dial3k1 / LineID = 0
SC = 1800XXXXXXX / TN = 1800N / Action = Dial3k1 / LineID = 0
SC = 1866XXXXXXX / TN = 1866N / Action = Dial3k1 / LineID = 0
SC = 1877XXXXXXX / TN = 1877N / Action = Dial3k1 / LineID = 0
SC = 1888XXXXXXX / TN = 1888N / Action = Dial3k1 / LineID = 0

 

[Keycomm14]

That would be correct sir

 

[Telecomboy]

Add SC= 1N; / TN= 1N / action= dial 3k1 / line id= 0
Add SC= N; / TN= N / action= dial 3k1 / line id= 0

Delete the rest. I'm assuming those 2N-9N are for local calls???. If so, get rid of them as the provider wants 10-digits anyway. Have them dial 91 + area code + the rest.

 

[Ragnorak]

All of the line groups in the ARS Table are "0" What is the PRI Outgoing Group and what is the POTS line Outgoing Group?

If I understand correctly, the carrier wants 10 digit local calls and not 7 digit local calls. This short code is sending 7 digit local calls
SC = 2XXXXXX / TN = 2N / Action = Dial3k1 / LineID = 0

If your Area Code is 555, the Short Code should look like this:
SC = 2XXXXXX / TN = 5552N / Action = Dial3k1 / LineID = 0
That Short Code will convert 7 digit local calls to 10 digit local calls,

but this one:
SC = 5XXXXXX / TN = 5N / Action = Dial3k1 / LineID = 0
will prevent dialing the whole actual 10 digit number manually. 555-xxx-x is all that the customer will be able to dial before matching that Short Code so you will never be able to dial a 10 digit local TN from the switch. (This might be your problem.)

Either follow Telecomboy's suggestion and simply your ARS Table, or if the customer is one that really, really hates the dial delay try adding a short code for 10 digit local dialing that includes the whole Area Code:
SC = 555xxxxxxx / TN = 555N / Action = Dial3k1 / LineID = 0