Hello All,
I've ran into an interesting bug while setting up a couple headsets for MLX phones on our Merlin system. Headsets are inline with lifters and mostly work great. My issue is that the ringer function does not. The handset lifter has a mic that listens for a ring and relays it to the headset. When I set a ring on a MLX phone, the lifter hears the test ring, relays it no issue. However, no matter which ring I use at any volume, the lifter will not relay a ring from an actual phone call. I can whisper into the lifter and it thinks my voice is a ring and relays a ring to the headset, so I know the lifter is able to hear. Thus my trouble shooting points to the MLX or Merlin.
Any Help appreciated, thanks!
I've ran into an interesting bug while setting up a couple headsets for MLX phones on our Merlin system. Headsets are inline with lifters and mostly work great. My issue is that the ringer function does not. The handset lifter has a mic that listens for a ring and relays it to the headset. When I set a ring on a MLX phone, the lifter hears the test ring, relays it no issue. However, no matter which ring I use at any volume, the lifter will not relay a ring from an actual phone call. I can whisper into the lifter and it thinks my voice is a ring and relays a ring to the headset, so I know the lifter is able to hear. Thus my trouble shooting points to the MLX or Merlin.
Any Help appreciated, thanks!