Prashant Dhonde
Vendor
Hi,
I am experiencing an issue with dialing the toll-free number 1800XXXXXXX from an H.323 extension. Strangely, the call connects successfully when I redial the same number. However, the toll-free number works well when dialed from a SIP extension. Here are the details of the problem:
I am dialing 0-1800XXXXXXX from the H.323 extension, where 0 is my prefix in the short code.
The call does not connect at the same time, but it connects without any issues from the SIP extension and when I redial the same number from the H.323 extension.
This issue is specific to one toll-free number, as the rest of the toll-free numbers are functioning properly.
I have provided both good and bad call traces for your reference.
Good Call 362-----TRACE----H.323 extension
19/6/23 1:23:27 PM-672ms Line = 6, Line Ref = 8957, Q.931 Message = Setup, Direction = From Switch, Calling Party Number = 2226530362
19/6/23 1:23:27 PM-764ms Line = 6, Line Ref = 8957, Q.931 Message = SetupAck, Direction = To Switch
19/6/23 1:23:27 PM-765ms Line = 6, Channel Allocated, Channel ID = 6, Line Ref = 8957
19/6/23 1:23:27 PM-767ms Call Ref = 2381, Short Code Matched = System, 9N
19/6/23 1:23:27 PM-769ms Call Ref = 2381, Originator State = Dialling, Type = User, Destination State = Seized, Type = Trunk
19/6/23 1:23:28 PM-230ms Extension = 362, Digit dialed, Digit = 1
19/6/23 1:23:28 PM-680ms Extension = 362, Digit dialed, Digit = 8
19/6/23 1:23:28 PM-979ms Extension = 362, Digit dialed, Digit = 0
19/6/23 1:23:29 PM-161ms Extension = 362, Digit dialed, Digit = 0
19/6/23 1:23:29 PM-470ms Extension = 362, Digit dialed, Digit = 5
19/6/23 1:23:29 PM-728ms Extension = 362, Digit dialed, Digit = 7
19/6/23 1:23:30 PM-049ms Extension = 362, Digit dialed, Digit = 0
19/6/23 1:23:30 PM-311ms Extension = 362, Digit dialed, Digit = 6
19/6/23 1:23:30 PM-638ms Extension = 362, Digit dialed, Digit = 3
19/6/23 1:23:31 PM-010ms Extension = 362, Digit dialed, Digit = 7
19/6/23 1:23:31 PM-242ms Extension = 362, Digit dialed, Digit = 8
19/6/23 1:23:32 PM-283ms Line = 6, Channel = 6, Q.931 Message = CallProceeding, Call Ref = 2381, Direction = To Switch
19/6/23 1:23:32 PM-284ms Call Ref = 2381, Originator State = Dialling, Type = User, Destination State = Dialling, Type = Trunk
19/6/23 1:23:32 PM-366ms Line = 6, Channel = 6, Q.931 Message = Alerting, Call Ref = 2381, Direction = To Switch
19/6/23 1:23:32 PM-367ms Call Ref = 2381, Alerting, Line = 6, Channel = 6
19/6/23 1:23:32 PM-368ms Call Ref = 2381, Originator State = Ringback, Type = User, Destination State = Outgoing Alerting, Type = Trunk
19/6/23 1:23:32 PM-747ms Line = 6, Channel = 6, Q.931 Message = Progress, Call Ref = 2381, Direction = To Switch
19/6/23 1:23:33 PM-057ms Line = 6, Channel = 6, Q.931 Message = Connect, Call Ref = 2381, Direction = To Switch
19/6/23 1:23:33 PM-063ms Call Ref = 2381, Originator State = Connected, Type = User, Destination State = Connected, Type = Trunk
19/6/23 1:23:33 PM-063ms Call Ref = 2381, Answered, Line = 6, Channel = 6
19/6/23 1:23:35 PM-791ms Extension = 362, Switchhook, Status = On
19/6/23 1:23:35 PM-793ms Call Ref = 2381, Originator State = Clearing, Type = User, Destination State = Connected, Type = Trunk
19/6/23 1:23:35 PM-793ms Call Ref = 2381, Disconnect from Originator End
19/6/23 1:23:35 PM-805ms Line = 6, Channel = 6, Q.931 Message = Disconnect, Direction = From Switch, Cause Code = 16
19/6/23 1:23:36 PM-257ms Line = 6, Channel = 6, Q.931 Message = Release, Direction = To Switch
19/6/23 1:23:36 PM-257ms Line = 6, Channel = 6, Q.931 Message = ReleaseComplete, Direction = From Switch
19/6/23 1:23:36 PM-259ms Line = 6, Idle, Channel ID = 6
BAD Trace---362---H.323--Sorry This sub service number does not exist
19/6/23 1:32:13 PM-504ms Line = 6, Line Ref = 9237, Q.931 Message = Setup, Direction = From Switch, Calling Party Number = 2226530362
19/6/23 1:32:13 PM-594ms Line = 6, Line Ref = 9237, Q.931 Message = SetupAck, Direction = To Switch
19/6/23 1:32:13 PM-594ms Line = 6, Channel Allocated, Channel ID = 9, Line Ref = 9237
19/6/23 1:32:13 PM-597ms Call Ref = 2467, Short Code Matched = System, 9N
19/6/23 1:32:13 PM-599ms Call Ref = 2467, Originator State = Dialling, Type = User, Destination State = Seized, Type = Trunk
19/6/23 1:32:14 PM-629ms Extension = 362, Digit dialed, Digit = 1
19/6/23 1:32:15 PM-015ms Extension = 362, Digit dialed, Digit = 8
19/6/23 1:32:15 PM-328ms Extension = 362, Digit dialed, Digit = 0
19/6/23 1:32:15 PM-507ms Extension = 362, Digit dialed, Digit = 0
19/6/23 1:32:15 PM-816ms Extension = 362, Digit dialed, Digit = 5
19/6/23 1:32:16 PM-095ms Extension = 362, Digit dialed, Digit = 7
19/6/23 1:32:16 PM-830ms Extension = 362, Digit dialed, Digit = 0
19/6/23 1:32:17 PM-137ms Extension = 362, Digit dialed, Digit = 6
19/6/23 1:32:17 PM-417ms Extension = 362, Digit dialed, Digit = 3
19/6/23 1:32:17 PM-788ms Extension = 362, Digit dialed, Digit = 7
19/6/23 1:32:17 PM-998ms Extension = 362, Digit dialed, Digit = 8
19/6/23 1:32:18 PM-624ms Line = 6, Channel = 9, Q.931 Message = CallProceeding, Call Ref = 2467, Direction = To Switch
19/6/23 1:32:18 PM-625ms Call Ref = 2467, Originator State = Dialling, Type = User, Destination State = Dialling, Type = Trunk
19/6/23 1:32:18 PM-694ms Line = 6, Channel = 9, Q.931 Message = Progress, Call Ref = 2467, Direction = To Switch
19/6/23 1:32:18 PM-695ms Call Ref = 2467, Alerting, Line = 6, Channel = 9
19/6/23 1:32:18 PM-696ms Call Ref = 2467, Originator State = Ringback, Type = User, Destination State = Outgoing Alerting, Type = Trunk
19/6/23 1:32:23 PM-456ms Line = 6, Channel = 9, Q.931 Message = Disconnect, Call Ref = 2467, Direction = To Switch, Cause Code = 31
19/6/23 1:32:23 PM-458ms Call Ref = 2467, Originator State = Clearing, Type = User, Destination State = Clearing, Type = Trunk
19/6/23 1:32:23 PM-458ms Call Ref = 2467, Disconnect from Originator End
19/6/23 1:32:23 PM-826ms Extension = 362, Switchhook, Status = On
19/6/23 1:32:23 PM-833ms Line = 6, Idle, Channel ID = 9
19/6/23 1:32:23 PM-885ms Line = 6, Line Ref = 9237, Q.931 Message = ReleaseComplete, Direction = To Switch
Please help
Regards,
I am experiencing an issue with dialing the toll-free number 1800XXXXXXX from an H.323 extension. Strangely, the call connects successfully when I redial the same number. However, the toll-free number works well when dialed from a SIP extension. Here are the details of the problem:
I am dialing 0-1800XXXXXXX from the H.323 extension, where 0 is my prefix in the short code.
The call does not connect at the same time, but it connects without any issues from the SIP extension and when I redial the same number from the H.323 extension.
This issue is specific to one toll-free number, as the rest of the toll-free numbers are functioning properly.
I have provided both good and bad call traces for your reference.
Good Call 362-----TRACE----H.323 extension
19/6/23 1:23:27 PM-672ms Line = 6, Line Ref = 8957, Q.931 Message = Setup, Direction = From Switch, Calling Party Number = 2226530362
19/6/23 1:23:27 PM-764ms Line = 6, Line Ref = 8957, Q.931 Message = SetupAck, Direction = To Switch
19/6/23 1:23:27 PM-765ms Line = 6, Channel Allocated, Channel ID = 6, Line Ref = 8957
19/6/23 1:23:27 PM-767ms Call Ref = 2381, Short Code Matched = System, 9N
19/6/23 1:23:27 PM-769ms Call Ref = 2381, Originator State = Dialling, Type = User, Destination State = Seized, Type = Trunk
19/6/23 1:23:28 PM-230ms Extension = 362, Digit dialed, Digit = 1
19/6/23 1:23:28 PM-680ms Extension = 362, Digit dialed, Digit = 8
19/6/23 1:23:28 PM-979ms Extension = 362, Digit dialed, Digit = 0
19/6/23 1:23:29 PM-161ms Extension = 362, Digit dialed, Digit = 0
19/6/23 1:23:29 PM-470ms Extension = 362, Digit dialed, Digit = 5
19/6/23 1:23:29 PM-728ms Extension = 362, Digit dialed, Digit = 7
19/6/23 1:23:30 PM-049ms Extension = 362, Digit dialed, Digit = 0
19/6/23 1:23:30 PM-311ms Extension = 362, Digit dialed, Digit = 6
19/6/23 1:23:30 PM-638ms Extension = 362, Digit dialed, Digit = 3
19/6/23 1:23:31 PM-010ms Extension = 362, Digit dialed, Digit = 7
19/6/23 1:23:31 PM-242ms Extension = 362, Digit dialed, Digit = 8
19/6/23 1:23:32 PM-283ms Line = 6, Channel = 6, Q.931 Message = CallProceeding, Call Ref = 2381, Direction = To Switch
19/6/23 1:23:32 PM-284ms Call Ref = 2381, Originator State = Dialling, Type = User, Destination State = Dialling, Type = Trunk
19/6/23 1:23:32 PM-366ms Line = 6, Channel = 6, Q.931 Message = Alerting, Call Ref = 2381, Direction = To Switch
19/6/23 1:23:32 PM-367ms Call Ref = 2381, Alerting, Line = 6, Channel = 6
19/6/23 1:23:32 PM-368ms Call Ref = 2381, Originator State = Ringback, Type = User, Destination State = Outgoing Alerting, Type = Trunk
19/6/23 1:23:32 PM-747ms Line = 6, Channel = 6, Q.931 Message = Progress, Call Ref = 2381, Direction = To Switch
19/6/23 1:23:33 PM-057ms Line = 6, Channel = 6, Q.931 Message = Connect, Call Ref = 2381, Direction = To Switch
19/6/23 1:23:33 PM-063ms Call Ref = 2381, Originator State = Connected, Type = User, Destination State = Connected, Type = Trunk
19/6/23 1:23:33 PM-063ms Call Ref = 2381, Answered, Line = 6, Channel = 6
19/6/23 1:23:35 PM-791ms Extension = 362, Switchhook, Status = On
19/6/23 1:23:35 PM-793ms Call Ref = 2381, Originator State = Clearing, Type = User, Destination State = Connected, Type = Trunk
19/6/23 1:23:35 PM-793ms Call Ref = 2381, Disconnect from Originator End
19/6/23 1:23:35 PM-805ms Line = 6, Channel = 6, Q.931 Message = Disconnect, Direction = From Switch, Cause Code = 16
19/6/23 1:23:36 PM-257ms Line = 6, Channel = 6, Q.931 Message = Release, Direction = To Switch
19/6/23 1:23:36 PM-257ms Line = 6, Channel = 6, Q.931 Message = ReleaseComplete, Direction = From Switch
19/6/23 1:23:36 PM-259ms Line = 6, Idle, Channel ID = 6
BAD Trace---362---H.323--Sorry This sub service number does not exist
19/6/23 1:32:13 PM-504ms Line = 6, Line Ref = 9237, Q.931 Message = Setup, Direction = From Switch, Calling Party Number = 2226530362
19/6/23 1:32:13 PM-594ms Line = 6, Line Ref = 9237, Q.931 Message = SetupAck, Direction = To Switch
19/6/23 1:32:13 PM-594ms Line = 6, Channel Allocated, Channel ID = 9, Line Ref = 9237
19/6/23 1:32:13 PM-597ms Call Ref = 2467, Short Code Matched = System, 9N
19/6/23 1:32:13 PM-599ms Call Ref = 2467, Originator State = Dialling, Type = User, Destination State = Seized, Type = Trunk
19/6/23 1:32:14 PM-629ms Extension = 362, Digit dialed, Digit = 1
19/6/23 1:32:15 PM-015ms Extension = 362, Digit dialed, Digit = 8
19/6/23 1:32:15 PM-328ms Extension = 362, Digit dialed, Digit = 0
19/6/23 1:32:15 PM-507ms Extension = 362, Digit dialed, Digit = 0
19/6/23 1:32:15 PM-816ms Extension = 362, Digit dialed, Digit = 5
19/6/23 1:32:16 PM-095ms Extension = 362, Digit dialed, Digit = 7
19/6/23 1:32:16 PM-830ms Extension = 362, Digit dialed, Digit = 0
19/6/23 1:32:17 PM-137ms Extension = 362, Digit dialed, Digit = 6
19/6/23 1:32:17 PM-417ms Extension = 362, Digit dialed, Digit = 3
19/6/23 1:32:17 PM-788ms Extension = 362, Digit dialed, Digit = 7
19/6/23 1:32:17 PM-998ms Extension = 362, Digit dialed, Digit = 8
19/6/23 1:32:18 PM-624ms Line = 6, Channel = 9, Q.931 Message = CallProceeding, Call Ref = 2467, Direction = To Switch
19/6/23 1:32:18 PM-625ms Call Ref = 2467, Originator State = Dialling, Type = User, Destination State = Dialling, Type = Trunk
19/6/23 1:32:18 PM-694ms Line = 6, Channel = 9, Q.931 Message = Progress, Call Ref = 2467, Direction = To Switch
19/6/23 1:32:18 PM-695ms Call Ref = 2467, Alerting, Line = 6, Channel = 9
19/6/23 1:32:18 PM-696ms Call Ref = 2467, Originator State = Ringback, Type = User, Destination State = Outgoing Alerting, Type = Trunk
19/6/23 1:32:23 PM-456ms Line = 6, Channel = 9, Q.931 Message = Disconnect, Call Ref = 2467, Direction = To Switch, Cause Code = 31
19/6/23 1:32:23 PM-458ms Call Ref = 2467, Originator State = Clearing, Type = User, Destination State = Clearing, Type = Trunk
19/6/23 1:32:23 PM-458ms Call Ref = 2467, Disconnect from Originator End
19/6/23 1:32:23 PM-826ms Extension = 362, Switchhook, Status = On
19/6/23 1:32:23 PM-833ms Line = 6, Idle, Channel ID = 9
19/6/23 1:32:23 PM-885ms Line = 6, Line Ref = 9237, Q.931 Message = ReleaseComplete, Direction = To Switch
Please help
Regards,