Issue using speakerphone on intercom calls

[bravosfreak]

I have a customer with a Partner ACS 7. Only one phone is experiencing this issue, ext 11. When the user calls another user via intercom, the other user cannot hear ext 11 if he is using his speakerphone. This happens no matter what extension ext.11 dials. However, there are no issues using the speakerphone on outside lines. Any ideas?

 

[392]

Was the processor defaulted before installation? I'd back it up, default/frigid start it, try station to station from 11 to verify it works and restore translations from the backup. If it works when defaulted but not with translations, translations are corrupt and need to be rebuilt from scratch on the defaulted processor. If it still doesn't work defaulted, the CPU is most likely bad.

 

[bravosfreak]

Thanks for the reply. However, this system has been installed for quite some time. This problem just popped up after several years without any issues.