Hello everyone,
We recently lost power and came in yesterday to a bunch of inactive Feature codes & no Voicemail and no Auto Attendant. We had our tech come and diagnose the situation - seems the unit is fine but the power issue wiped out the flash memory. Running StarTalk Flash 1.9.00
So I am in the process of rebuilding it all, and I think I have everything set - but I cannot get the Auto Attendant to answer the phone lines. I recorded all 4 greetings, setup Greeting Table 1, I recorded a Customized AA Menu Prompt, assigned the greetings to the table, set the Target Attendant to x255 (same as "adtd" & General VM), built CCR tree 1 (and saved it) with a recording on 0 and four XFER paths, added lines 1-24 (we have PRI setup, tech refers to as "a mix") all set to answer with AA on 0 rings, both VM and General VM are enabled, no CID table... Anything I missed?
Operator settings are currently:
Atdt Avail: NO, Business Open: YES, Answer Lines: YES, Atdt: 255
Using Feature 986, 1, # transfers you to the CCR, which does work, but I still cannot get the AA to answer incoming calls.
I cannot get any differences by changing Atdt Avail to YES or by changing Business Open to NO. Previously, that was the only thing that would change our greeting was by changing Business Open from YES to NO
In the past, I have made changes to the CCR many times before, but this is my first time building from scratch, please help!
We recently lost power and came in yesterday to a bunch of inactive Feature codes & no Voicemail and no Auto Attendant. We had our tech come and diagnose the situation - seems the unit is fine but the power issue wiped out the flash memory. Running StarTalk Flash 1.9.00
So I am in the process of rebuilding it all, and I think I have everything set - but I cannot get the Auto Attendant to answer the phone lines. I recorded all 4 greetings, setup Greeting Table 1, I recorded a Customized AA Menu Prompt, assigned the greetings to the table, set the Target Attendant to x255 (same as "adtd" & General VM), built CCR tree 1 (and saved it) with a recording on 0 and four XFER paths, added lines 1-24 (we have PRI setup, tech refers to as "a mix") all set to answer with AA on 0 rings, both VM and General VM are enabled, no CID table... Anything I missed?
Operator settings are currently:
Atdt Avail: NO, Business Open: YES, Answer Lines: YES, Atdt: 255
Using Feature 986, 1, # transfers you to the CCR, which does work, but I still cannot get the AA to answer incoming calls.
I cannot get any differences by changing Atdt Avail to YES or by changing Business Open to NO. Previously, that was the only thing that would change our greeting was by changing Business Open from YES to NO
In the past, I have made changes to the CCR many times before, but this is my first time building from scratch, please help!
