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ISP Issue

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Peterb7

Technical User
Apr 3, 2005
20
GB
We have a vpn site that can be accesed via a the net (surprise) however, users on one isp cannot - we have done a traceroute and it shows the path drops at kingston. Any ideas. The ISP is telling us the problem is at our end.

Any suggestions?
 
You should verify the port(s) (50-51,500-IPSec, 1723-PPTP, 1701-L2TP) are open for in the router to allow for VPN traffic to passthru the firewall/NAT..

P2E
 
Now, let me get this straight. Users on external ISP can access your VPN from the outside (public Internet), but users on one ISP in particular can not?

What is "kingston"? Is that a router in the city of Kingston, Canada (or New York, Jamaica, etc...)?

Or did Kingston start making routers in addition to memory products (hey, it's a ligitimate question :))?

Just need more info. Traceroutes from a working ISP connection and the non-working ISP would be most helpful to prove whether there is an ISP problem.

OTH, if it is simply VPN pass-thru, as Press2Esc mentioned.... nevermind :)

--jeff
 
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