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ISDN external call no voice
- Thread starter Agent0007
- Start date
Hi,
Is this isdn2e or isdn30e?
For Isdn2e: Do you have the TEI setting matched to the type of line. Whatever you are set to try the other option.
Have you tried different alog ports on the system?
Remember they are hybrid so you can't support a digital and alog off the same port!!
What about Digital handsets do they work?
Mark
Is this isdn2e or isdn30e?
For Isdn2e: Do you have the TEI setting matched to the type of line. Whatever you are set to try the other option.
Have you tried different alog ports on the system?
Remember they are hybrid so you can't support a digital and alog off the same port!!
What about Digital handsets do they work?
Mark
- Thread starter
- #3
it is isdn2e
yes TEI are matched and i also tried the other option, if i call the analog phone using my cellphone it works perfectly.
The problem is if i call my cellphone using the analog phone, it doesn't give me any sound.
Thank you for your reply!
yes TEI are matched and i also tried the other option, if i call the analog phone using my cellphone it works perfectly.
The problem is if i call my cellphone using the analog phone, it doesn't give me any sound.
Thank you for your reply!
- Thread starter
- #5
- Thread starter
- #7
I also tried doing that and reconfigured it, still the same problem. I am also considering a system hardware problem.
I tried calling to an internal number, phone number 116 to 100, then transferred it to my cellphone and it works.
the only problem is if I call external directly using the analog phone
Internal call: analog(116) ---> digital (100) = OK
Internal call: digital(100) ---> analog(116) = OK
External call: digital(100) ---> cell (VICE VERSA) = OK
External call: cell ---> digital(100) and analog(116) = OK
Internal call: analog(116) ---> digital (100) then transferred to cell = OK
External call: analog(116) ---> cell = No Voice
I tried calling to an internal number, phone number 116 to 100, then transferred it to my cellphone and it works.
the only problem is if I call external directly using the analog phone
Internal call: analog(116) ---> digital (100) = OK
Internal call: digital(100) ---> analog(116) = OK
External call: digital(100) ---> cell (VICE VERSA) = OK
External call: cell ---> digital(100) and analog(116) = OK
Internal call: analog(116) ---> digital (100) then transferred to cell = OK
External call: analog(116) ---> cell = No Voice
- Thread starter
- #9
eats4treats
Technical User
Just a thought!
Are the analogues trying to dial out on the VOIP channels? With a digital you will have line presentation and can see your dialling out on the ISDN2 circuits. Does the call to a mobile connect?
Eats
Ok, Press Trans *#..... TRANS/PGM..... the transfer key?.......sigh!
Are the analogues trying to dial out on the VOIP channels? With a digital you will have line presentation and can see your dialling out on the ISDN2 circuits. Does the call to a mobile connect?
Eats
Ok, Press Trans *#..... TRANS/PGM..... the transfer key?.......sigh!
- Thread starter
- #11
Hi,
In you original post you said the problem was on isdn. Are you saying it is actually across voip channels you are having this problem? Is there isdn2e channels and voip channels on your eMG80? Is this problem happening across both the voip channels and isdn2e channels?
Sorry I have got a bit confused about your precise set up and what you have already tried to resolve this.
Regards
Mark
In you original post you said the problem was on isdn. Are you saying it is actually across voip channels you are having this problem? Is there isdn2e channels and voip channels on your eMG80? Is this problem happening across both the voip channels and isdn2e channels?
Sorry I have got a bit confused about your precise set up and what you have already tried to resolve this.
Regards
Mark
eats4treats
Technical User
Hi
If your using ISDN2 then make sure the voip channels are in a different group and the SLT's have access to both. By default the SLT's will use the lines in group 1 first. If using SIP then look at the below and see if they help the issue.
iPECS SIP no outgoing call on some extensions:
If there SIP outgoing calls fail on some extensions, it is likely that in Station Data, Common Attributes PGM111 SIP User Table Index value is not set. Set this to the correct index number (as required in PGM126) and outgoing calls should work.
eMG80 - no VOIU lines on Phase 2:
on the eMG80 Phase 2 the VOIU channels are flexible, so if you find your system does not have any VOIU channels on it go to System ID (PGM 100) and at the very bottom of the page there is the "Flexible VMIU/VOIU channel" option, set this to match the number of VOIU channels you have licenced on the system and then save, you will then be asked to reboot the system, once it is back up you should see the VOIU channels have appeared in the Device IP Plan and can now be programmed as normal.
Eats
Ok, Press Trans *#..... TRANS/PGM..... the transfer key?.......sigh!
If your using ISDN2 then make sure the voip channels are in a different group and the SLT's have access to both. By default the SLT's will use the lines in group 1 first. If using SIP then look at the below and see if they help the issue.
iPECS SIP no outgoing call on some extensions:
If there SIP outgoing calls fail on some extensions, it is likely that in Station Data, Common Attributes PGM111 SIP User Table Index value is not set. Set this to the correct index number (as required in PGM126) and outgoing calls should work.
eMG80 - no VOIU lines on Phase 2:
on the eMG80 Phase 2 the VOIU channels are flexible, so if you find your system does not have any VOIU channels on it go to System ID (PGM 100) and at the very bottom of the page there is the "Flexible VMIU/VOIU channel" option, set this to match the number of VOIU channels you have licenced on the system and then save, you will then be asked to reboot the system, once it is back up you should see the VOIU channels have appeared in the Device IP Plan and can now be programmed as normal.
Eats
Ok, Press Trans *#..... TRANS/PGM..... the transfer key?.......sigh!
- Thread starter
- #14
eats4treats
Technical User
Hi ruzriese
Are you using SIP trunks or ISDN2? The original thread starts with ISDN2 and the beginning of the replies state ISDN2. If you are then you need to make sure your analogue extension do not have access to the VOIP channels. Find out what line number the ISDN2's are and pick up those lines directly off the analogue devices. It will something along the lines of 8801 or 8802 etc.
Eats
Ok, Press Trans *#..... TRANS/PGM..... the transfer key?.......sigh!
Are you using SIP trunks or ISDN2? The original thread starts with ISDN2 and the beginning of the replies state ISDN2. If you are then you need to make sure your analogue extension do not have access to the VOIP channels. Find out what line number the ISDN2's are and pick up those lines directly off the analogue devices. It will something along the lines of 8801 or 8802 etc.
Eats
Ok, Press Trans *#..... TRANS/PGM..... the transfer key?.......sigh!
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