Hi there,
I have an IPO500 set up with a PRI line. I control both ends of this line, with the network end being a Cisco 2811 ISR.
Calls incoming and outgoing are working perfectly fine and as expected, however incoming calls do not display the upstream Caller ID Name, only the caller's number.
I have monitored the incoming call with the System Monitor and I can see that indeed, the Caller ID Name (DECT Test Line) is being passed down the line to the Avaya system, however it is being completely ignored, as can be seen on this truncated log:
[tt]
4422241mS ISDNL3Evt: v=13 stacknum=13 State, new=Present, old=NullState id=10
4422242mS CMLineRx: v=13
CMSetup
Line: type=Q931Line 13 Call: lid=13 id=10 in=1
Called[2565121] Type=Unknown (0) Reason=CMDRdirect Calling[2565125] Type=Unknown Plan=ISDN Pres=Allowed (0)
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
BChan: slot=0 chan=1
Display [DECT Test Line]
...
4422251mS CD: CALL: 13.10.1 BState=Ringing Cut=1 Music=2.0 Aend="Line 13" (7.2) Bend="Deskphones(9000)" [] (0.0) CalledNum=9000 (Deskphones) CallingNum=2565125 () Internal=0 Time=8 AState=Ringing
[/tt]
Configuring both ends for QSIG fixes the issue, but is a major change with unwanted implications (the fact Incoming Call Routes do not work so I'd have to use Shortcodes instead). SIP trunks also work perfectly fine.
Is there anything I can configure on either end of this line to allow the Avaya to correctly interpret the caller as 2565125 DECT Test Line instead of just the numeric representation?
Many thanks in advance!
I have an IPO500 set up with a PRI line. I control both ends of this line, with the network end being a Cisco 2811 ISR.
Calls incoming and outgoing are working perfectly fine and as expected, however incoming calls do not display the upstream Caller ID Name, only the caller's number.
I have monitored the incoming call with the System Monitor and I can see that indeed, the Caller ID Name (DECT Test Line) is being passed down the line to the Avaya system, however it is being completely ignored, as can be seen on this truncated log:
[tt]
4422241mS ISDNL3Evt: v=13 stacknum=13 State, new=Present, old=NullState id=10
4422242mS CMLineRx: v=13
CMSetup
Line: type=Q931Line 13 Call: lid=13 id=10 in=1
Called[2565121] Type=Unknown (0) Reason=CMDRdirect Calling[2565125] Type=Unknown Plan=ISDN Pres=Allowed (0)
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
BChan: slot=0 chan=1
Display [DECT Test Line]
...
4422251mS CD: CALL: 13.10.1 BState=Ringing Cut=1 Music=2.0 Aend="Line 13" (7.2) Bend="Deskphones(9000)" [] (0.0) CalledNum=9000 (Deskphones) CallingNum=2565125 () Internal=0 Time=8 AState=Ringing
[/tt]
Configuring both ends for QSIG fixes the issue, but is a major change with unwanted implications (the fact Incoming Call Routes do not work so I'd have to use Shortcodes instead). SIP trunks also work perfectly fine.
Is there anything I can configure on either end of this line to allow the Avaya to correctly interpret the caller as 2565125 DECT Test Line instead of just the numeric representation?
Many thanks in advance!