ISDN BRI with 23 members showing OOS/FE Idle

[PBXII]

Switch: G3si V11

Issue: We have an ISDN BRI with 23 members showing OOS/FE Idle.

I have called our provider and said they are testing clean.

-I have the tested the Circuit pack
-I have busyout and released the board.

06/24 01D1901 OOS/FE-PINS-idle no
06/25 01D1902 OOS/FE-PINS-idle no
06/26 01D1903 OOS/FE-PINS-idle no
06/27 01D1904 OOS/FE-PINS-idle no
06/28 01D1905 OOS/FE-PINS-idle no

06/29 01D1906 OOS/FE-PINS-idle no
06/30 01D1907 OOS/FE-PINS-idle no
06/31 01D1908 OOS/FE-PINS-idle no
06/32 01D1909 OOS/FE-PINS-idle no
06/33 01D1910 out-of-service-NE no
06/34 01D1911 out-of-service-NE no
06/35 01D1912 out-of-service-NE no
06/36 01D1913 out-of-service-NE no
06/37 01D1914 out-of-service-NE no
06/38 01D1915 out-of-service-NE no
06/39 01D1916 OOS/FE-PINS-idle no
06/40 01D1917 OOS/FE-PINS-idle no
06/41 01D1918 OOS/FE-PINS-idle no
06/42 01D1919 OOS/FE-PINS-idle no

Our trunk is showing a far side error and we are not receiving the D channel signal for these ports from our LEC.

Are there any other test I can run or try so I can make sure it is not our equipment?

I thank you in advance for any help or direction.

 

[rgtrgt]

do a "test board 1d19", send us the codes that fail

 

[PBXII]

TEST RESULTS

Port Maintenance Name Alt. Name Test No. Result Error Code

01D19 UDS1-BD 138 PASS
01D19 UDS1-BD 139 PASS
01D19 UDS1-BD 140 PASS
01D19 UDS1-BD 141 PASS
01D19 UDS1-BD 142 PASS
01D19 UDS1-BD 143 PASS
01D19 UDS1-BD 144 PASS
01D19 UDS1-BD 145 PASS
01D19 UDS1-BD 146 PASS
01D19 UDS1-BD 1227 PASS

01D1901 ISDN-TRK 06/24 36 PASS
01D1901 ISDN-TRK 06/24 255 PASS
01D1901 ISDN-TRK 06/24 256 ABORT 1117
01D1901 ISDN-TRK 06/24 257 PASS
01D1902 ISDN-TRK 06/25 36 PASS

01D1902 ISDN-TRK 06/25 255 PASS
01D1902 ISDN-TRK 06/25 256 PASS
01D1902 ISDN-TRK 06/25 257 PASS
01D1903 ISDN-TRK 06/26 36 PASS
01D1903 ISDN-TRK 06/26 255 PASS
01D1903 ISDN-TRK 06/26 256 PASS
01D1903 ISDN-TRK 06/26 257 PASS
01D1904 ISDN-TRK 06/27 36 PASS
01D1904 ISDN-TRK 06/27 255 PASS
01D1904 ISDN-TRK 06/27 256 PASS
01D1904 ISDN-TRK 06/27 257 PASS
01D1905 ISDN-TRK 06/28 36 PASS
01D1905 ISDN-TRK 06/28 255 PASS
01D1905 ISDN-TRK 06/28 256 PASS
01D1905 ISDN-TRK 06/28 257 PASS

01D1906 ISDN-TRK 06/29 36 PASS
01D1906 ISDN-TRK 06/29 255 PASS
01D1906 ISDN-TRK 06/29 256 PASS
01D1906 ISDN-TRK 06/29 257 PASS
01D1907 ISDN-TRK 06/30 36 PASS
01D1907 ISDN-TRK 06/30 255 PASS
01D1907 ISDN-TRK 06/30 256 PASS
01D1907 ISDN-TRK 06/30 257 PASS
01D1908 ISDN-TRK 06/31 36 PASS
01D1908 ISDN-TRK 06/31 255 PASS
01D1908 ISDN-TRK 06/31 256 PASS
01D1908 ISDN-TRK 06/31 257 PASS
01D1909 ISDN-TRK 06/32 36 PASS
01D1909 ISDN-TRK 06/32 255 PASS
01D1909 ISDN-TRK 06/32 256 PASS
01D1909 ISDN-TRK 06/32 257 PASS
01D1910 ISDN-TRK 06/33 36 PASS
01D1910 ISDN-TRK 06/33 255 PASS
01D1910 ISDN-TRK 06/33 256 PASS
01D1910 ISDN-TRK 06/33 257 PASS
01D1911 ISDN-TRK 06/34 36 PASS
01D1911 ISDN-TRK 06/34 255 PASS
01D1911 ISDN-TRK 06/34 256 PASS
01D1911 ISDN-TRK 06/34 257 PASS
01D1912 ISDN-TRK 06/35 36 PASS
01D1912 ISDN-TRK 06/35 255 PASS
01D1912 ISDN-TRK 06/35 256 PASS
01D1912 ISDN-TRK 06/35 257 PASS
01D1913 ISDN-TRK 06/36 36 PASS
01D1913 ISDN-TRK 06/36 255 PASS
01D1913 ISDN-TRK 06/36 256 PASS
01D1913 ISDN-TRK 06/36 257 PASS
01D1914 ISDN-TRK 06/37 36 PASS
01D1914 ISDN-TRK 06/37 255 PASS
01D1914 ISDN-TRK 06/37 256 PASS
01D1914 ISDN-TRK 06/37 257 PASS
01D1915 ISDN-TRK 06/38 36 PASS
01D1915 ISDN-TRK 06/38 255 PASS
01D1915 ISDN-TRK 06/38 256 PASS
01D1915 ISDN-TRK 06/38 257 PASS
01D1916 ISDN-TRK 06/39 36 PASS
01D1916 ISDN-TRK 06/39 255 PASS
01D1916 ISDN-TRK 06/39 256 PASS
01D1916 ISDN-TRK 06/39 257 PASS
01D1917 ISDN-TRK 06/40 36 PASS

01D1917 ISDN-TRK 06/40 255 PASS
01D1917 ISDN-TRK 06/40 256 PASS
01D1917 ISDN-TRK 06/40 257 PASS
01D1918 ISDN-TRK 06/41 36 PASS
01D1918 ISDN-TRK 06/41 255 PASS
01D1918 ISDN-TRK 06/41 256 PASS
01D1918 ISDN-TRK 06/41 257 PASS
01D1919 ISDN-TRK 06/42 36 PASS
01D1919 ISDN-TRK 06/42 255 PASS
01D1919 ISDN-TRK 06/42 256 PASS
01D1919 ISDN-TRK 06/42 257 PASS
01D1920 ISDN-TRK 06/43 36 PASS
01D1920 ISDN-TRK 06/43 255 PASS
01D1920 ISDN-TRK 06/43 256 PASS
01D1920 ISDN-TRK 06/43 257 PASS
01D1921 ISDN-TRK 06/44 36 PASS
01D1921 ISDN-TRK 06/44 255 PASS
01D1921 ISDN-TRK 06/44 256 PASS
01D1921 ISDN-TRK 06/44 257 PASS
01D1922 ISDN-TRK 06/45 36 PASS
01D1922 ISDN-TRK 06/45 255 PASS
01D1922 ISDN-TRK 06/45 256 PASS
01D1922 ISDN-TRK 06/45 257 PASS
01D1923 ISDN-TRK 06/46 36 PASS
01D1923 ISDN-TRK 06/46 255 PASS
01D1923 ISDN-TRK 06/46 256 PASS
01D1923 ISDN-TRK 06/46 257 PASS
01D1924 ISDN-PLK 643 PASS

 

[mikeydidit]

You can (if you haven't) do a "sta sig ?" and see if the siganling group is down. The circuit can be good and the service still be down. It think this is a problem from your provider to you. Probably a bad card on their end.

Also your B channels will be down if the primary D channel or associated signaling is down. I would call them and work on getting the signaling group up and the rest should come back up.

Hell, there are no rules here - we're trying to accomplish something.
Thomas A. Edison

For the best response to a question, read thread690-1323977

 

[PBXII]

That's what I thought, I have called our provider and told them we are not receiving any signals from them on our D channel and they are currently re-testing the circuit.

I wanted to make sure; I did everything I could to ensure the issue was not on our end.

Thanks for your help and will let u know the solution, so if anyone else has the same issue they too can trouble shoot using these steps.

THX


STATUS SIGNALING GROUP

Group ID: 6 Active NCA-TSC Count: 0
Group Type: isdn-pri Active CA-TSC Count: 0
Signaling Type: non-facility associated signaling
Group State: in-service


Primary D-Channel


Port: 01C1824 Level 3 State: in-service


Secondary D-Channel

Port: 01D1924 Level 3 State: out-of-service

 

[rgtrgt]

status the trunk group now, it looks like the channels should be inservice/idle now

 

[PBXII]

No- They are all still showing Out of Servvice/ Far End
OOS/FE-idle. (

 

[rgtrgt]

wacky, yeah Mikey's right, get the vendor on the phone, maybe they have it looped up some where.

 

[sjforcum]

Don't let them give you the "It's testing clean" B.S.

A couple of examples where I was given this answer, yet:

* The smart jack which they supposedly could loop to had no POWER.

* They told me they were seeing signal from my PBX...yet I had unplugged it earlier...


Both times a loop was left in at one point or another along the circuit's path...

 

[sjforcum]

Also are you sure the DS1 is configured properly? Try changing from protocol A to B (or vice versa)....

SJF

 

[rgtrgt]

ooooo good one.

 

[mikeydidit]

Now it gets worse though. The primary shows to be up, so the group should be up. The secondary shows to be down which should not effect service. The secondary should only be used if the primary is down.

I would spend some quality time on the phone with my vendor and test together to get this resolved.

Hell, there are no rules here - we're trying to accomplish something.
Thomas A. Edison

For the best response to a question, read thread690-1323977

 

[PBXII]

No new configuration has been done to the DS1 and I was able to do a successful internal loop back to the CSU/SDU another good indication that it's not with our equipment.

I have asked them to dispatch one of their techs to trouble shoot the issue. (Which after much grumbling they have agreed to do so.)

Thanks again and will let u know what the end result is.

Best

 

[avayatech2]

Check your protocal on your DS1 set up a,b,c.
Sounds like your protocal is not the same as your provider
A=5ess
B=natl
C=DMS