Several months ago, my company upgraded from a standard T1 to one with PRI. Provisioning placed the new circuit on a 5ess switch. Since the cut, on inbound calls over the T1, there is no ringtone heard by the caller. When I test it, after pressing the last digit, there is approximately 8 seconds of silence before the auto attendant on our ACD picks up.
The telco, AT&T states that the 5ess switch the circuit is on can't produce the ringtone, and my phone supplier, states the Norstar doesn't generate it either.
Can someone please help. I'm not very knowledgable when it comes to the phone system. I know some of the basics, but thats it.
Can the 5ess generate the ringtone?
Is there something on the norstar that could be wrong? - I have seen a couple of posts on this subject, but really no helpful info.
Thanks,
The telco, AT&T states that the 5ess switch the circuit is on can't produce the ringtone, and my phone supplier, states the Norstar doesn't generate it either.
Can someone please help. I'm not very knowledgable when it comes to the phone system. I know some of the basics, but thats it.
Can the 5ess generate the ringtone?
Is there something on the norstar that could be wrong? - I have seen a couple of posts on this subject, but really no helpful info.
Thanks,