Is there licensing required for CallPilot Access ports?

[TimAbney]

We're getting ready to install Contact Center so we're trying to make sure we've got all the bases covered.

 

[bigindian65]

I can't see where there is, I don't think so (?) we are 96 enabled, but have 24 channels, we turned 4 into ACCESS channels, so it took away from that. We now have 20 channels and 4 access channels.



Mato' Was'aka

 

[dj4020]

The only requirement I know that would affect your deployment would be the requirments on the PBX ACD/DN's, ACD Agent licenses, etc. I think CCMS is already by default licensed for using access channels. In the back of mind I think there is a PBX AST requirement but I may be confusing that with CCT (TAPI)

 

[johnpoole]

you just need acd agents for the new channels.. ld 22 slt shows the remaining agents

john poole
bellsouth business
columbia,sc

 

[TimAbney]

Thanks guys