Found that an agent or two may be pressing the "ignore" button on our J179s when they are ringing, and the call goes to another agent that is logged in. It doesn't appear to populate in any RONA reporting.
Doesn't the IGNORE button just mute the ringer for that call? That wouldn't have any effect on programming for RONA, coverage, CMS reports, etc..... Just stops the audible ring. Did you test this?
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