Is there a way to track outbound/inbound calls?

[cthorpe]

I would like to know if there is a way to track outbound/inbound calls by extensions by weekly or even
monthly?

I'm currently using Definity Enterprise Communications Server Release 9.

My software load is R011i.03.1.531.0

It appears that we are pretty behind on the updates compare to the rest of you on this forum.

Thanks

 

[mikeydidit]

Not unless you have a call accounting system. You can get measurements on your ACD skills,agents and groups, but it sounds more like you are looking into call logs. Thats where the CAS systems come into play.

Hell, there are no rules here - we're trying to accomplish something.
Thomas A. Edison

For the best response to a question, read faq690-6594

 

[cthorpe]

How do I access the CAS? Sorry I'm fairly new at this and I've also looked into list measurements but I don't want trunk reports but extensions.

 

[prflash]

is there a Call Accounting System (CAS) installed?

Prflash

 

[cthorpe]

I don't think so, I have Call Management System (Supervisor)installed on my pc but not CAS. Does CAS usually come with the Avaya Definity systems?

Will it say Call Accounting System on the CD itself?

 

[SF0751]

Sometimes Call Accounting is also called Call Detail Recording. Call Accounting Systems are usually third party software; Veramark and Microcall are two of the larger players in the market. You can also capture the raw data and dumpt it to a printer. See thread690-1272962 , thread690-1208721 , and thread690-1172989 for more information.

Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work." - Thomas A. Edison

 

[Avayavic]

Hello,

there is a free Avaya Tool RDTT (Reliable Data Transport Tool)
With this toll you can get the before configured CDR Stream to a machine and then save it as an ascii file and filter it with f.e. Excell.

Take a look at this link:

https://devconnect.avaya.com/public...;jsessionid=C8CECB9CCE372ED04F152CC24B147584?

BR.

avayavic

 

[cthorpe]

Thanks guys, you all have been very helpful!