Is there a way to check the number of call waiting ???

[atektalk]

Is there a way to check the number of call waiting for anyone to answer in a call center setup from an instrument itself ???
any other stats that can be accessed from the phone instrument using feature codes ???
Please help...

 

[lugerlover]

and which call center would that be ...and which version of said call center

 

[atektalk]

It is the Modular ICS 6.1 system.

 

[lugerlover]

ok now you answered a question but not what i asked ...I asked what call center and what release...as in CP call center "nortel" or cinphony "cintech" ect ,ect

call center"nortel"

Feature Code Name Activation code Description
Agent login/logout 904 Log in or log out of the Call Center and the skillsets assigned to agent.
Make busy/ready 908 Use Not Ready, to stop receiving calls in the call center.
All used to program Break Time, which makes Call Center automatically wait a short time before it routes the next call to you.

Que status 909 Use to Display Waiting Calls to view information about skillsets and the calls waiting in skillsets.

 

[lugerlover]

901 ACD LOGIN

902 ACD UNAVAILABLE

903 ACD CANCEL WRAP
904 ACD HELP
904 FLASH ACD LOW RANGE LOGIN/OUT
905 ACD CATEGORIZE
905 FLASH LOW RANGE DN IDENTIFIER
906 ACD RECORD CALL
906 FLASH LOW RANGE VM TRANSFER

908 FLASH ACD LOW RANGE BUSY MODE
909 ACD ANN. MAINTENANCE
909 FLASH ACD LOW RANGE QUEUE STATUS
910 FLASH LOW RANGE LEAVE MESSAGE
911 FLASH LOW RANGE OPEN MAILBOX
912 FLASH LOW RANGE OPERATOR CONTROL
913 ACD CALLS QUEUED
913 FLASH LOW RANGE SYSTEM ADMIN LOGIN

 

[atektalk]

I have a nortel system, will try the codes you have given above and let you know.
Thanks.

 

[atektalk]

Looks like when my supervisor uses feature 909 he can go to the Skillset but the only info he was able to view is
- number of agents logged in
- calls in queue

Am I looking at the right info ?

Thanks

When i press feature 913 - invalid is what i get.

 

[lugerlover]

is there a pc for acd in phone room

 

[atektalk]

no there is no PC, why and how can i connect a PC ?
What is the ACD you are referring to ?

Thanks.

 

[atektalk]

When I try to configure the call center reporting s/w , i get an error "Cannot obtain configuration data from the Call Cneter. Make sure the RDBServer is running and that the Call Center is connected to the RDBServer.
How is check the connectivity from the RDBServer to the Call Center ??

 

[lugerlover]

lets start all over again...what software/hardware are we talking about..and where is the vendor who installed if its not working

 

[atektalk]

ok. The call center s/w is working now, just had the wrong IP on the configuration. Thanks for all the help.