You need to go through a debug. I think there is a faq on it, or if you are Nortel Certified you can call support and they will go through the debug with you. Last resort, open up KSU and short out the cap, you will lose all programming.
Depending on the date and system software version, Nortel generates a password for f**debug.Then you go to a memory dump and read the digits which are the existing password.
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