Is there a way a user can change the EC500 destination number? 1

[Joemjauser]

My boss said he heard that there is a way that every user can change the destination number/s of their EC500 station in newer systems. Can someone let me know if this is true and what needs to be setup for these users in CM. (I currently have CM5.3)
Thanks,

Joe

 

[simreal]

If you look in your "display feature-access-codes" you will notice a setting for EC500 Self Administration.

You can give the users permission to do this function but you'll have to dig up documents detailing the process.


- Miguel

A very wise and well respected man once told me "Shut Up!".

 

[Klowndog]

activating\deactivating the feature remotely is one thing. I didnt think users could define the estination though.

 

[Joemjauser]

That was all I had in my "disp display feature-access-codes" was an activation code and deactivation code, nothing else about EC500 that I saw. I looked at another system with CM6, and only found the same in display feature-access-codes. Yet this guy swears it can be done.

 

[AvayaTier3]

Avaya Extension to Cellular User Guide
Avaya AuraTM Communication Manager Release 5.2
210-100-700
Issue 12
April 2009

I just tested this process below using the station with console permissions and it works fine.

On my PC C:\avayadoc\Aura CM5_2\CM5_2_avayadoc\CM52E2C.pdf

Using the Self Administration Feature (SAFE) access code

With the self administration feature (SAFE) access code, you can use your
telephone to administer and change your cell phone number for Extension to
Cellular. You can also use this code to remove a current cell phone number on
the off-pbx-telephone station-mapping page.

Before you can use SAFE, your system administrator must administer your office
telephone extension for Extension to Cellular. Extension to Cellular does not
have to be enabled for you to use SAFE. Extension to Cellular is enabled
automatically when you use SAFE to administer your cell phone number.

Communication Manager Release 5.0 and later provides Enhanced SAFE. The version
that exists before Communication Manager 5.0 is called Basic SAFE. Enhanced SAFE
features are a superset of Basic SAFE features.

With Enhanced SAFE, you use one of up to four SAFE access codes on your
telephone to self-administer cell phone numbers for use with Extension to
Cellular and other applications.

Enhanced SAFE uses the sequence "**#" to remove an existing telephone number,
and an asterisk or a star (*) as the field delimiter between the dial prefix,
the country code, and the telephone number fields.

For more information about SAFE Access Codes and dial prefix and country codes,
see the Feature Description and Implementation for Avaya Communication Manager,
555-245-205.
--------------------------------------------------------------------------------
From any office telephone:

1. Dial the SAFE access code.
You hear a dial tone.

Note: If you are performing this procedure from your office phone, skip the next
step and go to Step 3.
2. Enter your office phone's extension number.
3. Press the pound key (#) on your telephone.
4. Enter your station security code.
5. Press the pound key (#) on your telephone.
You hear a dial tone.
6. Enter your cell phone number.
7. Press the pound key (#) on your telephone.
You hear a confirmation tone. Your cell phone is now mapped to your office
extension through Extension to Cellular.
8. Hang up.

Note: If you hear an intercept tone, your cell phone number is not routable, or
you made a mistake during this sequence. Hang up and repeat the procedure
from Step 1. If you do not hear a confirmation tone, contact your system
administrator.
--------------------------------------------------------------------------------
From any office telephone that has console permissions:

1. Dial the SAFE access code.
You hear a dial tone.
2. Enter your station extension.
You hear a dial tone.
3. Enter your cell phone number.
4. Press the pound key (#) on your phone.
You hear a confirmation tone. Your cell phone is now mapped to your office
extension through Extension to Cellular.
5. Hang up.

Note: If you hear an intercept tone, your cell phone number is not routable, or
you made a mistake during this sequence. Hang up and repeat the procedure
from Step 1. If you do not hear a confirmation tone, contact your system
administrator.


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

http://bshtele.com

 

[AvayaTier3]

Read the document. There are several enhancements in cm5 and changing this can be done from off site phones, cell phone, stations in the PBX, etc.

Way too much to list in a thread.

The document mentioned is in the cm5.2 docs download from support.avaya.com


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

http://bshtele.com

 

[Joemjauser]

Thanks very much. Once again you are worth your weight in Gold; even at today's prices! I'll grab those doc's and play with my system. This post is one for the archives!