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Is there a Trace by Group Report in CMS

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KeithMGOA

Technical User
Oct 19, 2009
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Is there a report in CMS that will give me the same detail as the trace by location for a group?

Or is there a way to pull Trace by location report for whole group instead of by individual agent?

Any assistance would be appreciated.
 
Hi
No there is no such report for a group, if you're looking for more detail ie Cradle to grave reporting use External Call history that is a feauture that needs to be switched on by avaya on the older releases $$$$
 
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